Paid for Pro, Unable to use service for 2 days, Rate Limits & Admin Errors

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Yesterday I purchased a Pro subscription, but I couldn’t use it because I kept getting a “Contact your admin” error on all premium models.

Today that error disappeared, and I was able to send a few prompts. However, for the past 2+ hours I haven’t been able to send any messages at all. I keep getting the following error:

“Sorry, you have been rate-limited. Please wait a moment before trying again.”
“Server Error: Sorry, you've exceeded your rate limits. Please review our Terms of Service. Error Code: rate_limited”

Is it normal that I paid for a subscription but have been unable to properly use the service for two days? Also, I haven’t received any response from support regarding my ticket.