I bought Github PRO by mistake and I can't cancel and get my money back, can anyone help me?My ticket is 4214997

[tanzhoumei]

Discussion Type

Product Feedback

Discussion Content

Hello GitHub Support,
I accidentally purchased the GitHub Pro yearly plan on my account.3 days ago I try to contact Github support and I have no success
This was a mistake and I did not intend to upgrade to GitHub Pro.Since this purchase was accidental, I kindly request a full refund.
Thank you very much for your help!

[github-actions[bot]]

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[syedsafeer]

Hi @tanzhoumei,
Sorry to hear about the accidental purchase. Since we are community members, we don't have access to billing tools or refund processing.
You’ve already done the right thing by opening ticket #4214997. Billing and refund requests usually take 5 to 7 business days to process, so 3 days is still within the normal wait time. Please avoid opening duplicate tickets, as that can actually delay the response.

(Just keep an eye on your email for their official reply. If this info helps, please Mark as Answer.)

[mecodeatlas]

Thanks for posting in the GitHub Community, @tanzhoumei!

We're happy you're here. You are more likely to get a useful response if you are posting your question in the applicable category, the Discussions category is solely related to conversations around the GitHub product Discussions. This question should be in the Other Feature Feedback, Question & Ideas category. I've gone ahead and moved it for you. Good luck!

[itxashancode]

How to Request a Refund for an Accidental GitHub Pro Purchase

GitHub does offer refunds for accidental or mistaken purchases under certain conditions. Since you’ve already opened ticket 4214997, here’s a targeted action plan to escalate and resolve this.

1. Understand GitHub’s Refund Policy

According to GitHub’s Billing documentation, refunds are considered on a case-by-case basis, especially for annual plans within 90 days of purchase if:

• The subscription was purchased by mistake.
• The account has not used any paid features (e.g., private repositories, GitHub Actions minutes, advanced security features).
• There is no history of previous refunds for the same account.

Key Point: If you activated and used any GitHub Pro feature (even briefly), the refund may be denied. If you immediately realized the mistake and did not use Pro features, your case is stronger.

2. Verify Your Account Usage

Before following up, confirm you haven’t used Pro-only features:

1. Go to your account settings → Billing and plans → Usage.
2. Check for any:
   • Private repositories created.
   • GitHub Actions minutes used.
   • Advanced security scans (CodeQL, secret scanning).
   • Large storage or bandwidth usage beyond free limits.
3. If you see zero usage of paid features, note this for your support request.

3. Follow Up on Ticket 4214997

Since you haven’t received a response in 3 days, reply directly to your existing ticket (do not open a new one). If you can’t access the ticket thread, use the official support channel:

• GitHub Support Contact Form:
  https://support.github.com/contact
  Select “Billing” → “Request a refund” → “Accidental purchase”.

In your message, include:

• Your GitHub username and ticket number 4214997.
• The purchase date and plan (GitHub Pro yearly).
• A clear statement: “This was an accidental purchase. I have not used any GitHub Pro features since the upgrade. I request a full refund per your policy.”
• Attach screenshots of your billing page showing $0 usage of paid features (if applicable).

Example Message Template:

Subject: Urgent Follow-up: Refund Request for Accidental GitHub Pro Purchase (Ticket #4214997)

Hello GitHub Support,

I am following up on ticket #4214997 regarding an accidental purchase of the GitHub Pro yearly plan on [date]. I immediately realized this was a mistake and have not used any Pro features (private repos, Actions, etc.).

Per GitHub’s refund policy for accidental purchases, I kindly request a full refund. My account has remained inactive with respect to paid features.

Please process this refund and confirm once completed. Thank you.

Best regards,
[Your Name]
GitHub Username: [your-username]

4. If No Response Within 48 Hours

If you still don’t get a response:

1. **

[maitdat]

Hi, I have the same issue.
I accidentally purchased GitHub Pro annual 4 days ago, and I immediately submitted a ticket to request a refund.
After 4 days, my ticket still has no response. Can anyone help me?
My ticket number is #4324840.