GitHub student Offer

[jhanhvi1008]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Hi everyone,
At first, when I applied for student authentication, it told me that I couldn't use VPN, so I turned off VPN for authentication, but it actually prompted me：We were unfortunately not able to verify your academic status. Please address the following issues and apply again.
What's the meaning of this? Why hasn't it been approved even though I have successfully authenticated the identity information I submitted.Even if it doesn't provide me with a reason to refuse?

[rahuloraj]

Hello 👋

This usually happens when GitHub is unable to properly verify your student status, even if your documents seem correct. Here are a few things you can check and try:

Make sure you are not using a VPN and your location access is enabled in your browser
Use your official college/university email ID (if available)
-Upload a clear and valid student ID card (with name, college, and current date/validity visible)
Ensure your GitHub profile has your real name matching your documents
Try applying again using a different network (mobile data instead of WiFi)
If it still gets rejected, you can:
👉 Submit a support request and select: “My selected school has incorrect or incomplete information”

This issue is quite common, so don’t worry — it usually gets resolved after correcting verification details 👍