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Github Support not responging #193151
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Introduce yourselfGood day, I am a new developer making use of Github Copilot. However, it seems that Github has blocked my account as I am unable to renew my Copilot subscription. When I update my payment details and try make a payment by Activating my Copilot Pro sub, I get the following error message: We are having a problem billing your account. Please update your payment information. I have updated it more than 10 times already, I have tried both Credit/Debit Cards and Paypal, nothing works. I logged a ticket over 2 weeks ago, and no one has gotten back to me. Ticket #4257183 Please can someone direct me to the correct contact line to resolve this? Links (optional)No response Where are you in your GitHub journey?Other And where are you going next on GitHub?To fix my billing issue What technical skills or projects are you working on?Many existing apps to upgrade and improve. Got a question for us? (optional)Good day, I am a new developer making use of Github Copilot. However, it seems that Github has blocked my account as I am unable to renew my Copilot subscription. When I update my payment details and try make a payment by Activating my Copilot Pro sub, I get the following error message: We are having a problem billing your account. Please update your payment information. I have updated it more than 10 times already, I have tried both Credit/Debit Cards and Paypal, nothing works. I logged a ticket over 2 weeks ago, and no one has gotten back to me. Ticket #4257183 Please can someone direct me to the correct contact line to resolve this? |
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Replies: 2 comments 1 reply
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Apologies, I misspelled "responding" in title |
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Hi @RAD0901, Thank you for your patience. The community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours. We appreciate your understanding! In the future, please only open 1 ticket per incident. As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. Thank you! |
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Good day, thank you for the feedback, also please note I only have 1 ticket. |
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Hi @RAD0901,
Thank you for your patience. The community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours. We appreciate your understanding! In the future, please only open 1 ticket per incident.
As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion.
Thank you!