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Education application rejected due to Japanese first name / last name order #197239
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🏷️ Discussion TypeQuestion 💬 Feature/Topic AreaVerification Help & Guidance Hi everyone,Hello GitHub Education Community, I am applying as a faculty member at a Japanese university. My official academic affiliation document is written in Japanese name order, where the family name comes first and the given name comes second. My document shows my name in Japanese characters, but my application has been rejected multiple times with the same message saying that the first name and last name do not match my GitHub billing information. I have already updated my GitHub user profile and billing information, but the application is still rejected. How can I request a manual review for Japanese name order and Japanese characters? Thank you. |
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Hi @KEISHISATO , Thank you for the clear description of your situation. Similar cases have appeared in community discussions from applicants whose documents use non-Latin scripts or family-name-first naming conventions, so you are not alone in encountering this. What the rejection message is telling you The verification process compares the name on your submitted document against your GitHub billing information. When the name order or script differs between the two, the automated process may not be able to match them — even if you have already updated your account. One likely gap: GitHub's documentation states that non-English text in submitted documents should be translated. If your document is in Japanese only, that may be contributing to the repeated rejections. Steps worth trying 1. Add an English document alongside your Japanese one If your university can issue any official document that includes your name and faculty role in English or bilingual format — an employment certificate, a faculty ID with English text, or a letter from your department — that would be the strongest option. If not, consider photographing your Japanese document alongside a plain written translation showing your name in both scripts, your role, and your institution's full name in English. 2. Check your billing name, then log out and back in before reapplying Confirm that Settings → Billing → Payment information reflects your name exactly as it appears on your document. After any changes, log out of GitHub completely and log back in before submitting. Community discussions consistently note this step matters — updates may not carry through to the application otherwise. 3. Contact GitHub Education Support directly Submit a request at https://support.github.com/contact/education In your message, include:
Worth knowing before you submit: GitHub has stated that individual manual reviews are no longer provided as standard practice. I am not aware of any documented guarantee that a human reviewer will handle your case. That said, support remains the most appropriate channel when repeated automated rejections occur due to document language or naming conventions, and some users in similar situations have reported resolution through this route. What to expect honestly I am not aware of any GitHub documentation that specifically addresses Japanese name order or Kanji-related verification mismatches. The steps above reflect what is documented officially and what has appeared in community discussions — but outcomes cannot be guaranteed, and the cost of acting on incomplete advice here is real: each rejected attempt may trigger a cooldown period before you can reapply. If the support channel does not resolve the issue, posting your situation in the community forum — without including personal document details — may provide additional visibility with other users who have faced similar cases. Official resources
Thank you for the clear description of your situation. Similar cases have appeared in community discussions from applicants whose documents use non-Latin scripts or family-name-first naming conventions, so you are not alone in encountering this. What the rejection message is telling you The verification process compares the name on your submitted document against your GitHub billing information. When the name order or script differs between the two, the automated process may not be able to match them — even if you have already updated your account. One likely gap: GitHub's documentation states that non-English text in submitted documents should be translated. If your document is in Japanese only, that may be contributing to the repeated rejections. Steps worth trying 1. Add an English document alongside your Japanese one If your university can issue any official document that includes your name and faculty role in English or bilingual format — an employment certificate, a faculty ID with English text, or a letter from your department — that would be the strongest option. If not, consider photographing your Japanese document alongside a plain written translation showing your name in both scripts, your role, and your institution's full name in English. 2. Check your billing name, then log out and back in before reapplying Confirm that Settings → Billing → Payment information reflects your name exactly as it appears on your document. After any changes, log out of GitHub completely and log back in before submitting. Community discussions consistently note this step matters — updates may not carry through to the application otherwise. 3. Contact GitHub Education Support directly Submit a request at https://support.github.com/contact/education In your message, include:
Worth knowing before you submit: GitHub has stated that individual manual reviews are no longer provided as standard practice. I am not aware of any documented guarantee that a human reviewer will handle your case. That said, support remains the most appropriate channel when repeated automated rejections occur due to document language or naming conventions, and some users in similar situations have reported resolution through this route. What to expect honestly I am not aware of any GitHub documentation that specifically addresses Japanese name order or Kanji-related verification mismatches. The steps above reflect what is documented officially and what has appeared in community discussions — but outcomes cannot be guaranteed, and the cost of acting on incomplete advice here is real: each rejected attempt may trigger a cooldown period before you can reapply. If the support channel does not resolve the issue, posting your situation in the community forum — without including personal document details — may provide additional visibility with other users who have faced similar cases. Official resources
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Thank you very much for your detailed and helpful explanation. I understand that the repeated rejections may be related to the Japanese-only document and the Japanese family-name-first naming convention. I will prepare an English translation note alongside my Japanese academic affiliation document and contact GitHub Education Support directly through the education support form. Thank you again for clarifying the situation and for pointing me to the appropriate support channel. |
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Hi @KEISHISATO ,
Thank you for the clear description of your situation. Similar cases have appeared in community discussions from applicants whose documents use non-Latin scripts or family-name-first naming conventions, so you are not alone in encountering this.
What the rejection message is telling you
The verification process compares the name on your submitted document against your GitHub billing information. When the name order or script differs between the two, the automated process may not be able to match them — even if you have already updated your account.
One likely gap: GitHub's documentation states that non-English text in submitted documents should be translated. If your doc…