Faculty verification declined repeatedly

[Amunti-ra]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Hi everyone,

I've attempted to sign up to GitHub Education multiple times and I keep getting it rejected. I provide this picture showing my school's distance learning portal (the pixelating is done just to upload it here, nothing is pixelated when providing it to the system) showing my full name, a date of first and last access ( today ).

Unfortunately the portal doesn't show the name of the campus in any other place than the "city/town". I keep getting rejected due to :

• The image you selected does not appear to contain your school name.
• Your document does not appear to include a date demonstrating current academic affiliation.
• You appear not to be near any campus location for the school you have selected.

It asks me to provide a picture explaining why I'm far from the campus, I provide a zoomed picture showing that it's "fpdistancia" = fp distancia = distance learning fp.

The system only allows me to upload one photo and it must be taken with the camera at that moment, it does not allow me to upload multiple documents even though it says that I can upload multiple documents to show any additional info I could provide.

Does anyone know how I could solve the part that only allows me to take a photo and now upload multiple documents? Any recommendation on what the system expects for the errors I'm getting?

[prashantkoirala465]

Based on the rejection reasons, I think the problem is that the verification system isn't finding enough information in a single image to confidently verify your status.

If the portal only shows your name and access dates, but doesn't clearly show the institution name, the system may be treating those as separate issues even if you're genuinely enrolled.

For the "far from campus" part, distance learning students seem to run into this fairly often because the system is designed around the assumption that students are physically associated with a campus location. Simply showing "distance learning" may not always be enough for the automated checks.

If possible, I'd try to capture a single photo that includes:

• your full name,
• the institution name,
• a current academic date,
• and any indication that you're enrolled in a distance learning program.

The challenge is that the automated system appears to evaluate what it can see in one submission, so splitting information across multiple screens or documents may not help if only one image is being processed.

I'm also curious whether anyone from GitHub Education can clarify the multiple-document issue, because if the interface only allows a single camera capture, that doesn't seem to match the guidance given in the rejection messages.

Hopefully a moderator or Education team member can take a look, because this sounds more like a verification workflow limitation than a problem with your documentation.

[Amunti-ra]

Thank you for your input.

I opened a different site for the school portal showing the exact same information but in a different order/way and zoomed it to 240% so that it was showing my first access, last access, full name and name of the school in the screen. For the distance part I zoomed the browser to show only my name and the fpdistancia part.

I think that a big problem was that the picture it captured was blurry or could not be read easily, as the information was no together, causing me to distance from the screen to capture everything.

I have now been approved and I'm now waiting for the benefits to be activated.

It was a bit frustrating but I hope that my solution works for other people.