Unable to Activate GitHub Copilot Enterprise License

[jlopezbyb]

🏷️ Discussion Type

Product Feedback

💬 Feature/Topic Area

Copilot

Body

Hello,
We have followed all the required steps to activate the GitHub Copilot Enterprise license. However, the Manage button for GitHub Copilot does not appear, and the platform prompts us to contact the sales team in order to proceed with the activation.
We have been in this situation for quite some time without progress. The payment method is already configured through Azure.
If there is anything else I need to review or verify on my end, please let me know and I will be happy to provide the requested information promptly.
Thank you in advance for your support.

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[jlopezbyb]

Hello, Thank you for your guidance. I have verified the following: 1. We are using a GitHub Enterprise account (not just an organization). 2. The Azure subscription is correctly linked, and the GitHub Enterprise resource shows as Active. 3. I am confirmed as an Enterprise Owner. 4. In Enterprise → Policies → Copilot, Copilot is not yet enabled and shows the message indicating it needs to be enabled first. Additionally, when attempting to enable Copilot, I receive the message: "Copilot enablement is temporarily unavailable" and I am redirected to a 404 page. In Billing and licensing, I also see "Contact support to enable", which suggests that self-service activation is not available for our enterprise. Based on this, it appears that Copilot Enterprise activation requires manual enablement on your side. Could you please assist in enabling GitHub Copilot Enterprise for our enterprise account, or advise on any additional steps required? Enterprise name: [tu enterprise] Organization: AplicacionDev Thank you.

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________________________________ De: Sahil Mansuri ***@***.***> Enviado: lunes, 1 de junio de 2026 19:45 Para: community/community ***@***.***> Cc: JEREMY RENE LOPEZ TELLO ***@***.***>; Author ***@***.***> Asunto: Re: [community/community] Unable to Activate GitHub Copilot Enterprise License (Discussion #197684) ⚠️ ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro, en caso de dudas, reportarlo con el departamento de informática. Copilot Enterprise activation via Azure billing has a specific setup flow that differs from standard GitHub billing. The missing Manage button is almost always caused by one of these: Check these in order: 1. Enterprise account type — not Organization: Copilot Enterprise requires a GitHub Enterprise Cloud account, not a regular org. Confirm your account at: github.com/enterprises/YOUR-ENTERPRISE If that URL does not exist, you have an org-level account, not an enterprise account. Copilot Enterprise cannot be activated on org-level accounts. 2. Azure subscription linking: For Azure-billed GitHub licenses, the link must be established correctly: * Go to portal.azure.com * Find your GitHub Enterprise resource * Confirm the subscription status shows Active, not Pending or Provisioning * Then go back to github.com/enterprises/YOUR-ENTERPRISE/settings/billing — the Manage button should appear only after Azure provisioning completes 3. Enterprise Owner role required: Only a GitHub Enterprise Owner (not just org owner) can see and manage the Copilot Enterprise Manage button. Verify your role at: github.com/enterprises/YOUR-ENTERPRISE/people 4. Copilot Enterprise policy must be enabled: Enterprise Settings → Policies → Copilot → Enable Copilot Enterprise This must be toggled on before the Manage button appears at org level. If all above are correct and still no Manage button: This requires direct escalation — not sales, but GitHub Enterprise Support: support.github.com/contact?tags=copilot-enterprise Mention: Azure-billed Copilot Enterprise, Manage button missing, provisioning appears complete on Azure side. If this helped, feel free to mark it as answered — it helps others find the solution faster! 😊 — Reply to this email directly, view it on GitHub<#197684?email_source=notifications&email_token=CAERLBOAR5SSYNCBYZPIOYT45YWVBA5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCNZRGQ2TANZZUZZGKYLTN5XKMYLVORUG64VFMV3GK3TUVRTG633UMVZF6Y3MNFRWW#discussioncomment-17145079>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/CAERLBNCLBRCJYWK6SIMVRT45YWVBAVCNFSM6AAAAACZV7NO3CVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTOMJUGUYDOOI>. You are receiving this because you authored the thread.Message ID: ***@***.***> Aviso de confidencialidad El presente correo electrónico y cualquier archivo adjunto son confidenciales y están dirigidos exclusivamente al destinatario indicado. La información contenida puede incluir datos sensibles relacionados con la operación de PRODUCTOS ALIMENTICIOS CENTRO AMERICANOS S.A. (PRALCASA) y/o subsidiarias. Si usted no es el destinatario autorizado, queda estrictamente prohibida cualquier revisión, retransmisión, difusión, copia, publicación, o uso de esta información. Si ha recibido este mensaje por error, por favor notifíquelo inmediatamente al remitente y elimine el correo de su sistema. PRALCASA no asume ninguna responsabilidad por daños o perjuicios derivados del uso indebido de la información contenida en este mensaje.

[ebndev]

Hi @jlopezbyb,

This community is managed by GitHub employees, but it is not a support forum. The only place to go for answers to account-specific questions like this one is opening a ticket on our Support page.

From your message: contact the sales team in order to proceed with the activation. Have you been able to do so?

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!

[billy550]

I have the same issue, the Copilot enable button has gone! It just changed to contact sales team.

And, the sales person from Github just replied that I have to purchase at least 10 seats of Copilot license in order to "activate" the service, what a SCAM!!

It means that anyone purchased 1-9 Copilot licenses will FORCE to purchase more licenses you don't need!!