URGENT: Copilot Pro+ Annual Subscription Failed to Renew - Support Ticket Unresponded

[samhaider]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

Summary

My GitHub Copilot Pro+ annual subscription failed to renew and I cannot sign up for a new
subscription. I've had an active annual subscription for several years with no issues, and
now I'm unable to access Copilot Pro+ features. This is critically impacting my work.

Details

• GitHub Username: samhaider
• Issue: Annual subscription did not renew automatically
• Current Status: Unable to access Copilot and unable to create a new subscription
• Account History: Active Copilot Pro+ subscriber for multiple years
• Support Ticket Status: Submitted support ticket 2 days ago via GitHub Support Portal
  with NO response

Error/Behavior

When I attempt to sign up for a new Copilot Pro+ subscription, I receive [describe any
error message you see, or state "no clear error - the option is simply unavailable"]

Questions

1. Is this related to the April 20, 2026 pause on new Copilot Pro/Pro+ sign-ups?
2. Why did my renewal fail when I had an active annual subscription?
3. How can I restore my subscription or create a new one?
4. Is there a known issue affecting existing subscribers?

Impact

This is blocking my development work and needs urgent resolution.

Any assistance or guidance would be greatly appreciated. If others have experienced this,
please share your solutions.

Thank you.

[github-actions[bot]]

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Hi @samhaider,

This community is managed by GitHub employees, but it is not a support forum. You have done everything necessary on your end by opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!