Can't upgrade to Copilot Individual: Locked on expired Partner Plan & Support page gives 404

[kangayif]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

Hello GitHub Community and Staff,

I am experiencing a critical issue with my Copilot subscription. I am currently locked into a free Copilot plan via a partner program on my account (username: kangayif). My monthly quota has completely run out and I want to upgrade to the paid Copilot Individual plan ($10/month) immediately.

However, the automated system keeps blocking me from purchasing and redirects me back to the chat page because the free partner plan is technically still active on the backend.

To make matters worse, I am entirely unable to open a support ticket. Every single category on support.github.com (including Copilot, Billing, and Sign-in issues) throws a 404 error page for my account, and sending a direct email to support@github.com gets blocked.

Could a GitHub staff member please manually remove/cancel the free partner Copilot access from my account so I can finally subscribe to the paid plan?

Thank you!

[github-actions[bot]]

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Hi there,

We've recently announced the following changes to GitHub Copilot’s Individual plans to protect the experience for existing customers: pausing new sign-ups, tightening usage limits, and adjusting model availability. Please visit the GitHub Blog: Changes to GitHub Copilot Individual Plans for more details.

We do not have an estimated timeframe to share yet for when the pause will end. We have provided more details and a FAQ about usage-based billing in this discussion, which may be updated if new information becomes available.

As no other Community Discussions team members will be able to provide additional help, I am going to close this discussion. We appreciate your understanding.