Unable to Purchase GitHub Copilot Pro+ Subscription

[ravibokka]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Copilot in GitHub

Body

Subject: Unable to Purchase GitHub Copilot Pro Subscription

Hello GitHub Support Team,

I hope you are doing well.

I am trying to purchase a GitHub Copilot Pro subscription for my GitHub account, preferably for a one-year subscription period if such an option is available, but I am unable to complete the subscription process successfully.

Account Details:

• GitHub Username: ravibokka
• Registered Email: [brk4it@gmail.com](mailto:brk4it@gmail.com)

Issue:

• I am attempting to subscribe to GitHub Copilot Pro.
• The purchase process is not completing successfully.
• My intention is to purchase a GitHub Copilot Pro subscription for one year and use advanced AI models, including Claude 4.6 and Claude 4.7 (if available under the current GitHub Copilot Pro offering), for my professional software development, learning, and research activities.
• The following error message is displayed during the purchase process:

"You've run out of your included usage with the free plan. Limit resets on Jul 1.

"

Troubleshooting Performed:

• Verified my GitHub account information.
• Verified my registered email address.
• Attempted the purchase multiple times.
• Rechecked my payment details.

Request for Assistance:

Could you please review my account and help identify the reason why I am unable to subscribe to GitHub Copilot Pro?

Additionally, if there are any outstanding billing dues, payment-related issues, account restrictions, pending charges, or any other account-related matters preventing the subscription, please let me know. I am willing to clear any outstanding amount immediately and would appreciate your guidance regarding the required payment process.

My primary goal is to activate a GitHub Copilot Pro subscription as soon as possible, preferably for a one-year period if available, and gain access to the advanced AI capabilities offered through GitHub Copilot, including Claude 4.6 and Claude 4.7 (if supported under my subscription plan).

I would be grateful if you could investigate this issue and advise me on the necessary steps to resolve it at the earliest convenience.

Thank you for your time and assistance. I look forward to your response.

Best regards,

Ravi Kumar Bokka
Email: [brk4it@gmail.com](mailto:brk4it@gmail.com)
GitHub Username: ravibokka

[SyedMuradAliShah]

You will regret.

[ravibokka]

Hello,

Thank you for your response.

I may have misunderstood your previous message. My intention is simply to subscribe to GitHub Copilot Pro and ensure that my account is in good standing.

If there are any issues with my account, billing status, payment method, eligibility, or any other requirements preventing the subscription, I would appreciate it if you could provide additional details so that I can resolve them promptly.

I am willing to complete any required actions, including clearing outstanding balances if applicable.

Thank you for your assistance, and I look forward to your guidance.

Best regards,

Ravi Kumar Bokka
GitHub Username: ravibokka
Email: [brk4it@gmail.com](mailto:brk4it@gmail.com)

[SyedMuradAliShah]

Hello,

Thank you for your response.

I may have misunderstood your previous message. My intention is simply to subscribe to GitHub Copilot Pro and ensure that my account is in good standing.

If there are any issues with my account, billing status, payment method, eligibility, or any other requirements preventing the subscription, I would appreciate it if you could provide additional details so that I can resolve them promptly.

I am willing to complete any required actions, including clearing outstanding balances if applicable.

Thank you for your assistance, and I look forward to your guidance.

Best regards,

Ravi Kumar Bokka GitHub Username: ravibokka Email: [brk4it@gmail.com](mailto:brk4it@gmail.com)

I know you badly need this, but Copilot is nothing but garbage now. Go for any other model Codex or Claude

[ravibokka]

can you please suggest me any support team mail id to get quick support

[muhammadammar232425-dotcom]

Subject: Unable to Purchase GitHub Copilot Pro Subscription

Hello GitHub Support Team,

I am experiencing an issue while trying to purchase a GitHub Copilot Pro subscription for my account.

GitHub Username: ravibokka

When I attempt to subscribe, I receive the following message:

"You've run out of your included usage with the free plan. Limit resets on Jul 1."

I have already verified my account information, confirmed my email address, reviewed my payment details, and attempted the purchase multiple times, but the issue persists.

Could you please review my account and let me know if there are any billing issues, account restrictions, payment problems, or other factors preventing me from upgrading to GitHub Copilot Pro?

I would also appreciate clarification on whether annual Copilot Pro subscriptions are currently available and whether advanced AI models are included in the plan.

My goal is simply to activate a paid GitHub Copilot Pro subscription as soon as possible.

Thank you for your assistance. I look forward to your guidance on resolving this issue.

Best regards,
Ravi

[Oroton]

Hi there,

We've recently announced the following changes to GitHub Copilot’s Individual plans to protect the experience for existing customers: pausing new sign-ups, tightening usage limits, and adjusting model availability. Please visit the GitHub Blog: Changes to GitHub Copilot Individual Plans for more details.

We do not have an estimated timeframe to share yet for when the pause will end. We have provided more details and a FAQ about usage-based billing in this discussion, which may be updated if new information becomes available.

As no other Community Discussions team members will be able to provide additional help, I am going to close this discussion. We appreciate your understanding.

[Oroton]

This says there are limitations and that we can upgrade from pro to pro+ however when i try to upgrade it nothing goes through and im still stuck on Pro.