Account suspended without notice or reason

[JeremySG05]

Discussion Type

Product Feedback

Discussion Content

Discussion Type

Product Feedback

Feature/Topic Area

Feed

Discussion Content

My GitHub account corresponding to the username JeremySG31 has been suddenly suspended. I have not received any prior notice, email, or explanation regarding the reason for this decision.

As of today, it is impossible for me to access it. When attempting to log in through the website, the system simply redirects me back to the login screen without letting me in.

Additionally, when I try to connect with Git via SSH, the console throws the following error:
"ERROR: Your account is suspended. Please visit https://support.github.com/."

Despite this restriction, I have received absolutely no message in my inbox clarifying the situation or indicating how to proceed to resolve it.

I would greatly appreciate it if you could guide me on what steps I must follow to restore access to my account.

This measure is completely paralyzing the active work in my repositories and development projects, so I request your prompt assistance to lift this suspension.

Thank you in advance for your attention.

Username: JeremySG31

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams. 
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences. 
• GitHub staff may reach out for further clarification or insight. 
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐

[maheerCodes]

Hi @JeremySG05 👋

Sorry to hear about your account suspension that is definitely stressful especially with no notice. Here is what you should do:-

1. Contact GitHub Support directly.
Visit https://support.github.com/contact and submit a ticket. Make sure to:

• Mention your suspended username(JeremySG31).
• Explain that you received no prior notice or email,
• Request clarification on the reason for the suspension.
• Ask for account restoration if no ToS violation occurred.

2. Check the email associated with your account.
Sometimes GitHub sends suspension notices to yoiur registered email -->check spam/junk folders too.

3. Be patient but follow up.
GitHub support typically responds within 1 to 3 business days. If you dont hear back you can follow up on the same ticket.

4. Review GitHub's Acceptable Use Policies.
While waiting it may help to review GitHub's Acceptable Use Policies (https://docs.github.com/en/site-policy/acceptable-use-policies/github-acceptable-use-policies) to understand potential triggers ,,,even automated systems can flag accounts incorrectly.

Note: GitHub Community members (including myself) don't have access to account suspension details -> only GitHub Support can review and resolve this. Unfortunately there is no shortcut around the support ticket route. Hope you get it sorted quickly!♥️♥️♥️

[nazzengg]

My github account (nazish-16) got suspended out of the blue for no reason as well. This is frustrating and making my productivity fall behind. I even created a ticket using another github account 3 days ago, and still there is no response till now.