Why can't I activate my Pro+ plan?

[DrAvriLev]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

I paid for a Pro + plan some time ago and yet I do NOT have any access to it nor I cannot even activate it with signing out and in again,
GitHub does not show me any way to register (or login) with my new plan.
Also, the support guys at GitHub don't respond promptly on my tickets (I have several opened on that issue) and when they finally do respond, their answer is not clear and they just leave you there with no way to respond back (not even by e-mail that id constantly rejected by their server)
So, I ask the community this:

1. Is this normal behavior for GitHub support staff?
2. why there's no way to contact them other then open tickets or be answered by an AI that does not help at all because the issue in hand is a personal account related?
3. is there any way to get refunded for plans I paid for and never got the opportunity to use?

Thank you in advance,
Avri

[github-actions[bot]]

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[Saif0933]

I paid for GitHub Copilot Pro+ but I don't have access to the subscription. GitHub support is not providing a clear resolution. Is this normal, are there other ways to contact support, and can I request a refund?

Answer

Hi Avri,

This does not sound like the expected experience for a paid GitHub Copilot Pro+ subscription.

Before waiting for support, I would recommend checking the following:

1. Verify that the subscription is active:
   Settings → Billing and Plans

2. Make sure you are logged into the GitHub account that purchased the subscription.

3. If you're using VS Code or another IDE, sign out of GitHub inside the IDE and sign back in with the same account that owns the subscription.

4. Check whether Copilot is enabled in:
   Settings → Copilot

Regarding support:

• Account and billing issues can only be investigated by GitHub Support because community members cannot access account information.
• The official support portal is:
  https://support.github.com/

Regarding refunds:

• Refund requests are handled by GitHub Support.
• Include your purchase date, screenshots, subscription details, and existing ticket numbers when requesting a refund.

If the subscription shows as active in Billing but Copilot features are still unavailable, mention that specifically in your support ticket, as it may help the support team identify the issue faster.

I hope this gets resolved for you soon.

[DrAvriLev]

Thank you, Saif0933 for your prompt answer.
I have the Pro plan under my basic GitHub subscription.
I'm using VS2026 and logged in as the basic GitHub subscription, no Pro plan is showing.
In settings, Copilot is indeed enabled.

What to do?

Hey @DrAvriLev ,thank you for reaching out.

We have provided more details about changes to Copilot Individual Plans in this discussion and  this discussion, which may be updated if new information becomes available.

Additionally, please see FAQ: Privacy Statement update on Copilot data use for model training (Free/Pro/Pro+).

To ensure you receive timely updates, we’ll be closing this post and recommend you subscribe to the discussions linked above.

Also, for more account-specific questions, our Support team will be more than willing to help. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

Best of luck!