Student pack application-rejected twice

[annabeth0724]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

I am an international student from South Korea who's going to a private boarding school in the United States. I am currently at home for summer break so I thoroughly explained the reason why my location is different and offered two different proofs (official transcript and official letter of attendance) for verification. They had my legal name, school name and dates on it and still the program said it couldn't read them. The font size on those official documents are quite small but it's still legible and it was the camera program that didn't work well. I tried with both my laptop and phone camera which works excellent normally. However, when I tried to capture the photo for verification, it turned out too blurry that it couldn't even capture big letters clearly.
I cannot wait until the year starts because I need it right now for my project. Please github supports team, if you are reading this, please allow manual verification or provide better camera program and help me finish my project on time.

[ddau2992-star]

Vào 17:15, CN, 28 Th6, 2026 annabeth0724 ***@***.***> đã viết:

…

🏷️ Discussion Type Question 💬 Feature/Topic Area Verification Help & Guidance Hi everyone, I am an international student from South Korea who's going to a private boarding school in the United States. I am currently at home for summer break so I thoroughly explained the reason why my location is different and offered two different proofs (official transcript and official letter of attendance) for verification. They had my legal name, school name and dates on it and still the program said it couldn't read them. The font size on those official documents are quite small but it's still legible and it was the camera program that didn't work well. I tried with both my laptop and phone camera which works excellent normally. However, when I tried to capture the photo for verification, it turned out too blurry that it couldn't even capture big letters clearly. I cannot wait until the year starts because I need it right now for my project. Please github supports team, if you are reading this, please allow manual verification or provide better camera program and help me finish my project on time. 1782641633537873298023685573476.jpg (view on web) <https://github.com/user-attachments/assets/3e9bb194-ad55-4156-897f-eff1a9fb60cb> — Reply to this email directly, view it on GitHub <#200358?email_source=notifications&email_token=CDQN2P7YUYBNJ3Z22CL5EV35CDV2LA5CNFSNUABBM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63RPGEYDGMZTGIZDDJTSMVQXG33OVJZXKYTTMNZGSYTFMSSWK5TFNZ2KYZTPN52GK4S7MNWGSY3L>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/CDQN2P3PWTZBV7BIWFUMCMD5CDV2LAVCNFSNUABIKJSXA33TNF2G64TZHMZTAMJVG4ZTGNBUHNCGS43DOVZXG2LPNY5TCMBTGMZTEMRRUF3AE> . Triage notifications, keep track of coding agent tasks and review pull requests on the go with GitHub Mobile for iOS <https://github.com/notifications/mobile/ios/CDQN2PZTEBSJO5T36RH3LKT5CDV2LA5CNFSNUABBM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63RPGEYDGMZTGIZDDJTSMVQXG33OVJZXKYTTMNZGSYTFMSSWK5TFNZ2KUZTPN52GK4S7NFXXG> and Android <https://github.com/notifications/mobile/android/CDQN2P34WN5ZD455DQP4RLT5CDV2LA5CNFSNUABBM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63RPGEYDGMZTGIZDDJTSMVQXG33OVJZXKYTTMNZGSYTFMSSWK5TFNZ2K4ZTPN52GK4S7MFXGI4TPNFSA>. Download it today! You are receiving this because you are subscribed to this thread.Message ID: ***@***.***>

[santhoshkannan-dev]

Hey there,

Man, I totally get how stressful this is. Facing a hard project deadline while fighting with an automated verification system is the absolute worst.

Just a quick heads-up so you don't waste time waiting here: the actual GitHub Support team doesn't really monitor this community forum for individual account fixes. The process is almost entirely run by an automated AI scanner. But looking at what you wrote, I can tell exactly why the system is tripping up, and there are a few things you can do to beat it.

1. How to beat the blurry camera issue
   The verification page uses OCR (text recognition) software. If the image isn't razor-sharp, the bot just instantly rejects it—a human never even looks at it.

Try your phone instead: If you haven't already, log into GitHub on your phone's web browser and try doing the application from there. Phone cameras handle macro (close-up) text way better than laptop webcams.

Back up and zoom: If the camera refuses to focus up close, pull the document back a bit so it's in focus, and use your phone's digital zoom to get a crisp view of the text.

Watch out for glare: Make sure you aren't under a harsh desk lamp. Glossy paper reflecting light completely blinds the scanner. Go for bright, indirect natural light if you can.

2. The location mismatch problem
   GitHub checks your current IP address/location against the school's address. Because you're back home in South Korea right now and your school is in the US, the bot is automatically flagging your application.

Don't use a VPN: Trying to spoof your location with a VPN will usually just trigger a security block.

Double-check the paperwork: Just make sure the official letter or transcript you are shooting clearly shows that it's a boarding or residential school so that when a human eventually looks at it, the context is obvious.

[Reznouw]

Sorry you’re dealing with this. If the camera capture itself is making the official documents blurry, I would stop submitting the same way repeatedly and contact GitHub Education Support directly.

Since your situation has extra context, explain it clearly:

• You are an international student.
• You are away from campus because of summer break.
• Your school is in the United States, but you are currently in South Korea.
• You already submitted an official transcript and official letter of attendance.
• Both documents include your legal name, school name, and valid dates.
• The verification camera flow is producing blurry images even though your phone/laptop cameras work normally.

You can contact support here:

https://support.github.com/contact/education

For one more attempt before support, I would try:

• Use a phone camera instead of laptop webcam.
• Use bright natural light.
• Place the document flat on a table.
• Move the camera slightly farther away so the whole page is in focus.
• If the text is small, zoom the browser page/document before capturing if possible.
• Turn off VPN/proxy.
• Enable browser camera and location permissions.

But if it has already failed twice and the rejection says it cannot read the documents, Support is probably the best next step. Community members cannot manually approve the application.