"No Models Available" problem in Student Plan

[kareemwael98]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Redeem Benefits/Offers

Hi everyone,

Hello GitHub Support,

I followed the troubleshooting steps in the AI-generated support response, but the issue persists.

Account: kareemwael98
Plan: GitHub Copilot Student (Active, 0/200 credits used)

Steps I already completed:

1. ✅ Updated VS Code to latest release
2. ✅ Updated GitHub Copilot and Copilot Chat extensions to latest versions
3. ✅ Reset authentication: Signed out from Accounts → Reloaded Window → Signed back in
4. ✅ Verified cloud agent is enabled at github.com/settings/copilot/features
5. ✅ Checked GitHub Status page — no active incidents

The Problem:

• Inline code completions work fine.
• Copilot Chat in VS Code shows "No models available".
• Copilot Agent Mode in VS Code shows "No models available".
• Copilot Chat on GitHub.com (github.com) ALSO shows "No models available".
• This started recently — it was working before.

Important: The issue is NOT limited to third-party IDEs. It occurs in:

• VS Code (official, latest version)
• GitHub.com (official website)

This appears to be an entitlement/backend model access issue on my Student plan, not a client-side problem.

Please investigate and restore Chat & Agent model access on my account.

Screenshots attached:

1. github.com/settings/copilot showing "Student is active"
2. VS Code showing "No models available" in Chat
3. VS Code showing "No models available" in Agent
4. GitHub.com Copilot Chat showing "No models available"

Thank you,
Kareem Wael
20812021101083@eng.zu.edu.eg

[github-actions[bot]]

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