Github action error. The job was not started because your account is locked due to a billing issue.

[akopitsa]

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Question

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Discussion Details

I can not run my Github action
It's failing with the error "The job was not started because your account is locked due to a billing issue."
I checked:

Repo is public
Runner is ubuntu-latest
There was incorrect payment information but I removed it.
I am planning to use Github free plan

I created a ticket with the GitHub Support Team a month ago, but unfortunately, I have not received any response yet.
Could you please advise me on my next steps?

[RamiruWanigathunga]

Hey Andrey Kopitsa, this error usually means the account itself is still locked, even if the repo is public and you’re on the free plan. I’d suggest double checking your billing settings (try this url : https://github.com/settings/billing?utm_source=copilot.com) to see if there’s any leftover invoice or payment issue. If everything looks clear, the only way forward is GitHub Support - I’d open a new ticket and reference the old one since it’s been a month. In the meantime, you could fork the repo to another account that isn’t locked if you need Actions running right away.

[akopitsa]

Thanks
I will try to open a new one, as you suggested.

btw
There are no outstanding payments on my account, as you can see in the screenshot. Other issues are also not visible.