I have paid but no access. I was given ticket but yet no update (Ticket No. #4478598)

[liverpool-arch]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

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ticket #4478598

Hello Support,
I understand activation can take time, but my paid subscription period is already running while access is still unavailable.
Please either:

activate Copilot Pro immediately for liverpool-arch (marwologithub@gmail.com), and credit/extend my billing period for the lost access time.

Payment details: $10.00 USD on July 7, 2026 at 11:41 AM PDT, transaction ID ch_3TqdwGJFr6CCHwIi1c9UaPEQ.
Thank you.

[github-actions[bot]]

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[liverpool-arch]

Hello Support, this is an urgent escalation for ticket #4478598.
I paid for Copilot Pro on July 7, 2026 (Transaction ID: ch_3TqdwGJFr6CCHwIi1c9UaPEQ), but I still have no access.
Please activate my subscription immediately for username liverpool-arch (marwologithub@gmail.com).
If activation cannot be immediate, please apply billing credit/extension for all lost time since payment.
Please confirm today. Thank you.”