Application denied by github education no reason given for Faculty

[czhaobb]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

I prepared all required doccument after several trials and sit in the university, I also tried Log out and log back into GitHub before reapplying. But still get reject without any reason given. Can anyone help me?

[TheJudge26]

You can contact GitHub Education Support directly here: GitHub Education Support

[czhaobb]

It seems tickets about this cannot be submitted at this time.

[TheJudge26]

Turn off any VPNs.

If you are using a Mac/iOS device, turn off Apple iCloud Private Relay.

Disable custom DNS configurations (like Cloudflare 1.1.1.1 or Google 8.8.8.8) and use the default DNS provided by your university's network.

Disable browser extensions like ad-blockers or privacy shields temporarily.

[KrrishSR4]

@czhaobb It looks like GitHub is rejecting the application because the academic document was not submitted through the device camera.

If the camera opens with a blank screen:

1. Make sure your browser has camera permission enabled.
2. Try using the latest version of Chrome or Edge.
3. Disable any camera-blocking extensions.
4. Try a different device (phone is usually the most reliable option).
5. Take the photo directly through the GitHub Education camera prompt instead of uploading an existing image.

If the camera still shows a blank screen, you may need to contact GitHub Education Support, as this could be a browser or device-specific issue rather than a document verification issue.

If this solves your problem, please consider marking this answer as accepted so future students can find it more easily. 😊

[czhaobb]

no, I tired with phone, laptop, using Chrome, Take the photo directly through the GitHub Education camera, its just reject wothout saying any reason

[KrrishSR4]

Thanks for the clarification.

If the application is being rejected even when using the GitHub Education camera on multiple devices and browsers, then the issue is likely with the submitted academic document rather than the camera itself.

A few things to check:

• Make sure the document clearly shows your full name.
• Make sure the institution name is visible.
• Ensure the document is current and not expired.
• Avoid blurry, cropped, edited, filtered, or low-quality photos.
• Capture the entire document within the frame with good lighting.
• If you're using a student ID, make sure it contains a visible validity date or current academic year if required.

If everything above looks correct and the application is still being rejected immediately without a specific reason, I would recommend contacting GitHub Education Support directly, as there may be a verification issue that only their team can review.

Could you share what type of academic document you are submitting (student ID, enrollment certificate, transcript, etc.)? That may help identify the exact reason for the rejection.

[KrrishSR4]

no, I tired with phone, laptop, using Chrome, Take the photo directly through the GitHub Education camera, its just reject wothout saying any reason

I hope this helps. If it solves your issue or helps you find the root cause, please consider marking my answer as answered so it can help other students facing the same problem in the future. 🙂

[Mr-Nilarnab]

One thing that stands out from your screenshot is that the applications are being rejected almost immediately (within minutes), and the rejection message is the generic "We were unfortunately not able to verify your academic status."

That timing is interesting because it may indicate the application isn't reaching a manual reviewer at all. Instead, it could be failing during an automated verification stage.

A few questions that could help narrow this down:

• Are you applying as a Student or Faculty? Your screenshot shows Application Type: Faculty. If you're actually a student, that could explain why your academic documents aren't matching the expected verification flow.
• Is your GitHub profile name an exact match for the name on your academic documents (including order, spacing, and any middle names)?
• Does your institution issue documents in multiple languages? If so, submitting an official English version (if available) may improve automated verification.
• Are all four applications using the exact same document? If yes, try a different official document (for example, an enrollment certificate instead of a transcript, or vice versa), provided it clearly shows your name, institution, and current academic status.

The most significant clue, however, is the Application Type: Faculty shown in the screenshot. If that isn't intentional, I'd recommend starting a Student application instead. If it is intentional, then you'll likely need to provide documentation that specifically verifies your faculty or staff status rather than student enrollment.

That detail may explain the repeated automatic rejections more than the camera or browser itself.

[SreeDharshan-GJ]

It looks like your applications are being rejected almost immediately, and the rejection message doesn't list any specific issue. When that happens, it's usually difficult for other community members to determine the exact cause because we don't have access to GitHub's verification system.

A few things you can check before applying again:

Make sure you're selecting the correct application type (Faculty in your case).
Upload an official document that clearly shows your full name, institution, faculty/employment status, and, if applicable, a recent date.
If possible, use the original PDF or a high-resolution photo taken directly with your device rather than a screenshot or an edited image.
Try completing the application from a different browser or device to rule out any browser-related issues.

If the application is still rejected within a minute and no reason is provided, I'd recommend opening a GitHub Education Support ticket. Include:

A screenshot of the rejection message.
The type of document you submitted.
The fact that the application is being rejected immediately without any specific feedback.

Since this is an account verification issue, only GitHub Education Support can see the verification logs and explain why the application is failing.

I hope you're able to get it resolved soon.