Bug in automated verification: Valid Faculty Employment Certification rejected without specific reason

[NGOHIEUTRUONG1]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Hi GitHub Education Team,
I am experiencing a recurring issue with the automated verification system for GitHub Global Campus. As a faculty member, I recently submitted my application (on Jul 15, 2026, for the user @XXXXXXX), but it was instantly rejected with a generic message stating my academic affiliation couldn't be verified.
The document I provided is a highly formal "Employment Period Certification" issued directly by my university. It includes:

• An exact match with my GitHub profile name.
• Issue date: July 10, 2026 (current and valid).
• Bilingual text (Vietnamese/English) explicitly stating the purpose is to "Register for GitHub Education account."
  The official red stamp of the university and the signature of the authorized representative.
  Since the bot does not point out any specific missing information and keeps rejecting a fully valid, physical university document, could a human staff member please manually review my application?
  Thank you for your time and support!
  Truong

[github-actions[bot]]

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[NGOHIEUTRUONG1]