Unable to request github support to "reset" or "fix" contribution graphs and "customise pins"

[mP1]

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In both cases the rest API call performed by both are timing out and returning 502.

Unfortunately the problem area in the FORM given to me by github does not allow me to select OTHER or GITHUB itself as the source of the problem.

I have tried twice picking REPOSITORIES as this is not a COPILOT or CODESPACES problem. I know REPOSITORIES is wrong but theres nothing else to pick.

Any ideas how i can talk to a real person ?

[mP1]

https://github.com/mP1

[istiakrahman15]

Getting past the form's category restriction:
Pick the closest category (Repositories is fine) — the category dropdown mainly routes your ticket internally, it doesn't lock the support agent into that topic. In the actual description/details field, clearly state the real issue: REST API calls returning 502/timeout, and that it's an API/infrastructure issue, not a repositories feature question. Agents read the details and re-route as needed.

If your account is on GitHub Free, direct ticket support is limited — mainly for account/security/abuse issues — and general troubleshooting goes through GitHub Community Discussions instead. If your account uses a paid GitHub plan, Copilot Business, or Copilot Enterprise, you can directly contact GitHub Support.

The support form also offers "Chat with Copilot in GitHub Support" — if that doesn't resolve it, click "Create a ticket," which generates a ticket with the full chat transcript attached for a human agent. This sometimes gets routed faster than the plain form.

Other angles:
Check GitHub Status (https://www.githubstatus.com/) first — if it's a known incident causing the 502s, mention the incident ID in your ticket to skip triage.
You can also try reaching them via Twitter/X @githubhelp as a secondary channel.
There's no phone number for GitHub support — ticket + community discussions are the only paths.

If it's urgent and affecting production, mention "production impact" explicitly in the ticket body — that phrase often bumps priority regardless of category selected.

[mP1]

Ive done everything you have mentioned. The problem is they are uninterested in actually reading the cause and simply close the ticket with a checkout the community and a few links.

Check GitHub Status (https://www.githubstatus.com/) first — if it's a known incident causing the 502s, mention the incident ID in your ticket to skip triage.

Github status shows green for everything.

I believe the 502 is because i had my contributions set to show the last year and because of my large number of contributions recently hit between 33000-34000. My guess is their code is too slow processing the request causing the timeout which appears as a 502.

This is of course not something i can fix. I need github to reset my contribution date/range to a shorter period of time. I am unable to do this because the customise pins feature also gives a 502. Because the contribution graph fails to load i have no opportunity to change my date-range via the UI.

A 5xx is a server error, not a user error and because its their code i cant fix it - without the source of course.

[mP1]

I would like to publicly thank Vincent from Github Enterprise Support for fixing "resetting" the backend.

Everything is now sweet.