Error message asking for school issued mail

[D-Bluemoon]

🏷️ Discussion Type

Product Feedback

💬 Feature/Topic Area

Other

Hi everyone,

I have been trying to register for the GitHub education benefits but it keeps asking for my school issued mail.

Note that I have carried out all steps mentioned below:

1. Verified my school issued mail.
2. Added it as primary and public mail.
3. Added 2FA.
4. Cleared my browser cache, used different browsers and even incognito mode.
5. My school name is acceptable from the drop down.
6. My full name o. GitHub matches that on my school details.

[github-actions[bot]]

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[monmoymondol]

Hi D‑Bluemoon,

You’ve already done most of the right steps — verifying your school email, setting it as primary and public, enabling 2FA, and clearing cache. When GitHub Education still asks for a school‑issued email, it usually means the verification system hasn’t fully recognized your domain yet.

Try these quick fixes:
• Confirm your domain: Make sure your school email ends with an official academic domain (like .edu, .ac.bd, or your institution’s verified domain).
• If your school uses a custom domain (for example, @schoolname.org), attach a document or student ID showing that domain belongs to your institution when re‑submitting your application.
• Match your profile name: Ensure your GitHub profile name matches your school record exactly — even small differences can trigger re‑verification.
• Contact GitHub Education Support: Email education@github.com with your certificate or enrollment proof attached and a short explanation. They can manually verify your account.

Many students have resolved this by submitting clearer documentation or confirming their domain directly with Support. Once verified, you’ll have full access to the Student Developer Pack.

You’re very close — just one more step and your verification should go through smoothly.