Automated OCR failing to read official Brazilian academic document (SUAP) - Camera only issue

[regisxdev]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Evidence and Image Capture

Hi everyone,

​Hello everyone,
​I am trying to apply for the GitHub Student Developer Pack, but the automated system keeps rejecting my application. I have already fixed all my profile requirements (enabled 2FA, matched my billing name exactly to my document, and I am using my verified academic email).
​My official proof of enrollment is from a Brazilian Federal Institute (IFBA), generated by our official academic system (SUAP). The document is perfect: it has my full name, the full institution name, the current academic term/date (July 2026), and a digital verification code.
​The main issue is that the application page forces me to use my device's camera and does not give me an option to upload the original PDF. When I take a picture of the document (either printed or displayed on another screen), the automated system (OCR) fails to read the Portuguese text properly. It rejects me with generic errors like "text unable to be read" or "does not contain school name", even though it's clearly written there.
​Since manual reviews via support tickets are no longer available, does anyone have tips on how to get the automated system to properly read Brazilian SUAP documents? Is there a workaround to enable the file upload button instead of the camera?
​Any help is appreciated!

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams. 
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences. 
• GitHub staff may reach out for further clarification or insight. 
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐