Automated rejection loop - Name and Spaces match document exactly

[Muhammad872iw]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Hi GitHub Education Team,

I am stuck in an automated rejection loop for the GitHub Student Developer Pack.

I have meticulously updated both my Public Profile and Billing Information to exactly match the formatting on my official transcript from Al-Arqam National Intermediate School: "M H H ALQAHTANI" (with the exact letters and spaces).

The document is official, written in English, and clearly demonstrates my current enrollment for the 2025/2026 academic year. Despite the live camera capture scoring a white checkmark (✓), the system instantly rejects it claiming a name mismatch.

Since individual tickets are closed, could a staff member or community moderator please look into my account or provide a secure way to review my evidence manually?

Account Username: Muhammad872iw

Thank you for your assistance.

[github-actions[bot]]

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