Double Payment Deducted

[Syedajmalpeeran]

🏷️ Discussion Type

Bug

Body

A duplicate payment was deducted and needs to be refunded. I raised a support ticket one month ago and have been following up every week for an update. However, I have not yet received any response or resolution.

Does any one facing the same issue ?

[github-actions[bot]]

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[Syedajmalpeeran]

This Bot is not gonna help me so dear github team kindly lookinto this matter and resolve this issue at your earliest.

[v-ember]

Hi @Syedajmalpeeran ,

This community is managed by GitHub employees, but it is not a support forum. You have done everything necessary on your end by opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!

[Syedajmalpeeran]

Hello v-ember,

First of all, thank you for your reply and for providing clarity on the use of the community forum.

Kindly let me know the typical response time for a support ticket from the GitHub team? It has been over a month since I raised my ticket, and I have not yet received a response.

If there is a dedicated support email address or a customer service phone number for this type of issue, kindly share the details so that I can communicate directly with the appropriate team and resolve my issue.

[v-ember]

hey @Syedajmalpeeran

You can leave a comment on the existing support ticket to try and bring attention to it. Your ticket will be answered in the order it was received based on the amount of tickets ahead of yours.
We appreciate your patience while Support works through your request!