Unable to verify current enrollment despite valid student documents

[Feroan101]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Hi everyone,

I've been trying to apply for the GitHub Student Developer Pack, but I haven't been able to get past the verification process.

I've applied at least 20 times using different combinations of documents, including my bonafide certificate, student ID, and even both together. On some attempts I received messages like "your document appears to be an acceptance letter" or "your document doesn't include a date demonstrating current academic affiliation." However, my latest applications simply say:

«"we couldn't verify your academic affiliation."»

Under "Issues to address," nothing is listed, so I have no idea what needs to be fixed before applying again.

My university also doesn't provide student email addresses, so I can't use academic email verification either.

I'm currently enrolled, and my documents clearly state my enrollment and academic year, so I'm not sure what the automated verification system is failing to recognize.

Has anyone experienced something similar? If so, what finally worked for you? I'd really appreciate any advice or guidance.

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[StyxBoatman]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Hi everyone,

I've been trying to apply for the GitHub Student Developer Pack, but I haven't been able to get past the verification process.

I've applied at least 20 times using different combinations of documents, including my bonafide certificate, student ID, and even both together. On some attempts I received messages like "your document appears to be an acceptance letter" or "your document doesn't include a date demonstrating current academic affiliation." However, my latest applications simply say:

«"we couldn't verify your academic affiliation."»

Under "Issues to address," nothing is listed, so I have no idea what needs to be fixed before applying again.

My university also doesn't provide student email addresses, so I can't use academic email verification either.

I'm currently enrolled, and my documents clearly state my enrollment and academic year, so I'm not sure what the automated verification system is failing to recognize.

Has anyone experienced something similar? If so, what finally worked for you? I'd really appreciate any advice or guidance.

HI! I came here to post the same question, as I had tried everything and nothing seemed to work. Looking around, though, I tried one of the suggestions and it worked! If you haven't tried it, what FINALLY worked for me was using the option of "Receipt from a Bursar".

I went to the Financial Services link of my school and downloaded the two "Account Statements" they had available. One was from this Term, and one was for ALL Terms. I took a picture of the one for just this term first, to see if that worked and it did!!! I was skeptical it would as it was a pretty "lean" receipt without much information, but it was enough.

Also, if you hadn't guessed by my above statement, I had to do it on my mobile phone, with WiFi off, as there was no way I found to get my desktop browser to change from "Capture Image" to "Upload File" as several people have mentioned around here.

Hope this works for you. Good luck!

[Feroan101]

Thanks for sharing! I actually have a current semester fee receipt as well, so I'll definitely give that a try.

One issue I'm running into is that GitHub only shows me the message:

"Please use your device camera to submit academic affiliation documents."

I don't get an option to upload a file from my device. You mentioned using your phone with WiFi turned off. Could you explain how you got around this and managed to upload your receipt instead of taking a photo? I'd really appreciate it!

[StyxBoatman]

Took a photo of receipt. I didn't find a way to upload the file. I thought that moving to my desktop would give me that option, but it didn't.

Since I was having a REALLY hard time getting the location to work on my desktop, I saw that one of the recommendations was to use "Mobile Data" to do the application instead. So, went to my phone, turned off WiFi so that I used mobile data, signed in, and started trying to apply. I can't tell you how many times I tried the official transcript and the school portal with my current classes just to have it fail. My school doesn't have official student IDs, and some of the other documents that you could submit would take days/weeks to get.

Thank goodness to the random stranger that suggested the receipt. I would thank them directly, but I read SO many posts trying to find an answer, as there is no longer "real person" support for issues with the applications.

[Feroan101]

After a few attempts, my application now just gets rejected with "Sorry, we couldn't verify your academic affiliation," but the "Issues to address" section is completely blank. Did you ever run into that as well? If so, were you able to get past it?

[StyxBoatman]

No... I didn't hit that issue. But I believe I read somewhere that there is a cooling off period after you've tried a certain number of times? I thought it was in the FAQ, but I just looked and it wasn't there.

If there truly is, that may be the reason you're getting a "blank" reason. The only other thing I can think of is looking at the e-mail that was sent to your student e-mail account. I always received a reply with more details than what was on the screen. Regretfully, it was rather generic and didn't really give me much to go on why I was being denied.

[Feroan101]

the email just had a link to github docs on why my application would have been rejected, it wasn't very helpful