AI_APICallError: The requested model is not supported,

[v-vamshima]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

API

Body

Hi ,
while I am trying to use sage, I am getting error AI_APICallError: The requested model is not supported,
and session time stamp is different, i am working from India but session is Singapore

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams. 
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences. 
• GitHub staff may reach out for further clarification or insight. 
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐

[ShreyanshGupta205]

Hi @v-vamshima,

The error:

AI_APICallError: The requested model is not supported

usually means the API request is reaching the service, but the model name or model configuration is not available for that API endpoint.

Could you please share:

1. Which API/SDK you are using (GitHub Models, OpenAI SDK, Azure AI, etc.)?
2. The exact model name you are passing in the request.
3. A small code snippet showing your API call (remove any API keys).

Meanwhile, you can check:

• Verify that the model ID exactly matches the provider's supported model list.
• Make sure the model is available in your region/account.
• Check if you are using the correct endpoint for that model.
• Update your SDK/library version if it is outdated.

Regarding the Singapore session timestamp while you are in India, that may be related to server-side logging/region configuration rather than your actual location. Checking the request headers, account region settings, or service configuration may help identify the cause.

Share the API call details and we can narrow down the exact issue.

[salehablrmubeen-source]

This error usually means the model you're trying to use isn't available or isn't supported by the API or your account. Double-check the model name, API version, and your access permissions.