ESCALATION: Original Ticket #453257 - 30+ Days, No Response, Duplicate Charge

[muyanshouji]

Discussion Type

Product Feedback

Discussion Content

Hi everyone,

I'm reaching out to the community because I've been unable to get a response from GitHub Billing Support for over a month.

Issue Summary:

• I subscribed to Copilot Pro+ and was charged twice on the same day.
• Both charges appear as successful in my GitHub Payment History.
• Transaction IDs:
  • ch_3Tp79EJFr6CCHwIi1JjnjIiE
  • ch_3Tp79UJFr6CCHwIi0VwzVtO6

What I've done so far:

• Submitted original ticket on July 3, 2026 (Ticket #453257)
• Followed up multiple times on the original thread
• Submitted an escalation ticket
• Reached out via social media

Despite all this, I have not received any response from the billing team for over 30 days.

I would be very grateful if any GitHub staff or community manager could help escalate this internally, or advise on what else I can do. I just need one of the duplicate charges refunded.

Thank you for your time and help.

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams. 
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences. 
• GitHub staff may reach out for further clarification or insight. 
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐

[HemanthKumar-2006]

Hi, this looks like a duplicate charge issue. Since you’ve already waited 30+ days, I’d recommend:

Replying to the same ticket with both transaction IDs and a screenshot (don’t open new tickets)
Checking the GitHub Support portal in case they replied there instead of email
If no response soon, contact your bank/card provider and raise a duplicate charge dispute (fastest resolution in many cases)

Also tagging a moderator here may help escalate internally. Hope this gets resolved quickly!