No human response in 16+ days — billing refund tickets #4614136 / #4607444 (accidental Advanced Security charges)

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Hi! I'm looking for help escalating a billing refund request that has had no human response since July 27.

• Ticket #4607444 (opened July 27, "Billing and payments"): the only reply was an automated Copilot-related message that didn't address the issue; the ticket was later closed without comment.
• Ticket #4614136 (opened July 29): no response at all; follow-ups on Aug 2 and Aug 11.

The request itself is small and straightforward: a $186.52 refund for GitHub Code Security / Secret Protection licenses that were enabled by mistake on a small organization, never used, and disabled as soon as we noticed (an org-wide all-disabled security configuration is enforced since June 27; $0 accrual for these SKUs since July).

Could someone from GitHub staff help route these tickets to the billing team? Thank you!