Not being able to make payment

[DivjotEW]

🏷️ Discussion Type

Bug

Body

Our Account is showing disabled due to payment failure.
But when I am trying to make the payment after adding valid Credit Card and clicking on Save Payment Information, nothing happens.
Even consol logs also not capturing any change.

Do to this issue, I am not able to make payment.

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[rajeshkanakarajan]

Hi @DivjotEW,

This community is managed by GitHub employees, but it is not a support forum. The only place to go for answers to account-specific questions like this one is opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!

[rajeshkanakarajan]

A ticket is opened but there is no response at all, it's been already 2 days

[shamitm]

Facing the exact same issue: clicking on Save Payment Information, nothing happens.
As expected for Indian customer, automatic card charging failed. But when i click on pay now, a link shows up on which i can add my card details and click save payment information (as a way to trigger card charging manually). When I click save payment information - nothing happens. No error message, no redirecting to bank page, nothing really happens.

Have raised a support ticket but with the deadline for payment 4 days away, I am concerned that our github account shouldnt get impacted.

Sharing so that github folks take note of these glaring problems in their billing interface.
Also @DivjotEW your arent alone in facing this. Hope your issue gets resolved fast.

[DivjotEW]

Guys,
Waiting for response. But not progress.
Payment is struck and nothing moving. We are struck with our migrations.

[rajeshkanakarajan]

🏷️ Discussion Type

Bug

Body

Our Account is showing disabled due to payment failure.
But when I am trying to make the payment after adding valid Credit Card and clicking on Save Payment Information, nothing happens.
Even consol logs also not capturing any change.

Do to this issue, I am not able to make payment.

I am also facing same issue. Our complete operation is blocked. No support from GitHub team, tickets are not answered

[cuja-bit]

Same issue, ticket opened 4 days ago but still no response. I am frustrated now and thinking to move somewhere better. It seems there is no support on github even when customer is willing to pay.

[rajeshkanakarajan]

exactly that's the same feeling i am having too

[DivjotEW]

I had created a support ticket. My issue got resolved. However it took 6 days for the resolution.........

[rajeshkanakarajan]

oh ok, good to know atleast