“Copilot Pro+ payment declined, subscription not activated”

[mkeser1]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Account Related

Body

Hello,
I tried to upgrade my subscription to Copilot Pro+, but the payment keeps getting declined even though my card is valid and has sufficient funds. I contacted my bank, tried different cards (including a normal credit card), and re-added my payment method, but the issue persists.

I also opened a support ticket 4 days ago, but I haven’t received any response yet. My invoices show both successful and declined transactions, and despite a successful payment, my subscription is still not activated.

Could a moderator or support team please help resolve this issue? I can provide screenshots and invoice PDFs if needed.