[2026-08-26] Incident Thread

[github-actions[bot]]

❗ An incident has been declared:

Disruption with GitHub Billing

Subscribe to this Discussion for updates on this incident. Please upvote or emoji react instead of commenting +1 on the Discussion to avoid overwhelming the thread. Any account guidance specific to this incident will be shared in thread and on the Incident Status Page.

[github-actions[bot]]

Update

We are currently investigating increased errors with billing services. Customers may observe failed billing budget page loads, and users of the Copilot CLI may observe failures starting or continuing sessions.

[github-actions[bot]]

Update

We've applied a mitigation to unblock Copilot usage and have observed recovery for this particular impact. We're continuing to investigate and apply mitigations for the billing page disruption while monitoring to ensure Copilot remains recovered.

[github-actions[bot]]

Update

We are continuing to monitor the mitigation that we have appled for billing page disruption.

[Unfxcoin]

I have been waiting for five days for someone from support to fix the issue with my account's financial statement, but unfortunately, no one is responding, and I have incurred significant losses due to GitHub Copilot's unresponsiveness. I've opened tickets everywhere, but it seems like no human staff works at this company, and all parts of GitHub are run by robots. This is a low quality for a big company like GitHub. Ever since Microsoft acquired GitHub, its quality has been decreasing day by day. I don't know who will be accountable for the damages my company is incurring.

[Unfxcoin]

To: GitHub Support / GitHub Billing

Hello,
I am writing to you as a paying Enterprise customer, and let me start by saying that I am extremely frustrated and disappointed with the level of support your company has provided.

The situation, step by step:
On the 23rd of this month, an invoice of $746 was issued for GitHub Copilot usage.
On that same day, I attempted twice to save a new card and complete the payment, but received errors for unknown reasons.
On the 25th, I successfully paid the invoice using the previous card. The amount was charged to my account.

However, after the successful payment, my Copilot account was NOT activated. Upon review, I discovered that a duplicate invoice for the exact same amount had been issued immediately.
Then the real disaster began:
I opened a ticket and your automated bots gave me only repetitive, illogical responses that resolved nothing.
I was forced to contact my bank to trace the payment. The bank confirmed the payment was successful and provided me with a Reference Number and Approval Code, which I am ready to provide to you.
Since the 25th — that is now over 60 hours — I have opened 6 to 7 tickets, all receiving only automated bot replies.
I have also sent 3 emails through your site's contact form and received zero responses.
Over 60 hours, my company's engineering team has been unable to work on our projects. This means missed deadlines for our clients and direct financial and reputational damage to a company that has been your loyal customer for years, with more than 140 active projects hosted on GitHub.
For a company of your size and market value, this level of support is simply unacceptable. You charged my money, issued a duplicate invoice, and then no human being responds to us at all?! It is as if either every one of your customers deals with these useless bots, or you have no real customers to justify having live support.
I pay for an Enterprise account. I expect a level of service worthy of that, not copy-pasted bot responses.

My demands, clearly stated:
Immediate activation of our Copilot account — within 24 hours.
Cancellation and removal of the duplicate $746 invoice.
Review of the confirmed payment using the Reference Number and Approval Code I can provide.
A real human being to handle this until it is fully resolved.
Compensation for the damage caused by over 60 hours of blocked work for our team.
If this is not resolved within a reasonable timeframe, I will escalate this complaint publicly through social media, press, and legal channels. This treatment of a loyal, long-term customer hosting over 140 projects on your platform is neither understandable nor forgivable.
Please have a human representative respond to this email today.
Regards (barely),

Sirus Abdollahi
Unicorn Brokers Investment Consulting Limite
GitHub Organization Name Unfxcoin
Email Github : S.abdollahi@unfxb.com - Abdollahi@unfxco.com - Sirusfx42@gmail.com

Info Payment Credit Card Bank
Reference Number Bank :623616608983
Bank Approval Code : 322541
INV152080775.pdf

[Machette254]

Please can you help to link my account