Account Suspended Without Explanation — Ticket #4696615 Awaiting Response

[Hichcas]

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Question

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Hello GitHub Community and Staff,

My account @BetterCallAria was suspended and I received the message: "Access to your account has been suspended due to a violation of our Terms of Service."

I did not receive any prior warning or email explaining what specifically triggered this suspension, and I'm still unsure what the actual violation was.

Since I couldn't access the reinstatement form while logged into the suspended account, I submitted a support ticket using another account. Ticket ID: #4696615. It has now been 2 days with no response yet.

I rely on this account for active development work and would really appreciate any guidance on:

Whether there's anything I should add to my ticket to help speed up the review
Typical response times for cases like this
Whether posting here helps get visibility on the ticket

Thank you for your time and patience with this.

[code-with-von]

I am on the same boat as you - mine was suspended today, like 3h ago....

I opened a ticket using this account as I could not open the ticket for being unable to login and the ticket was simply deleted.....

[code-with-von]

Also, I've seen other discussions that points out users already waiting for 2months and still nothing.

[Hichcas]

Hi, I’m really sorry to hear that this happened to you too.

See if you can submit a ticket again, and make sure to follow all the steps properly so it actually gets registered. Also, you can use this link to submit a ticket without signing in, using the email address linked to your blocked account:
https://support.github.com/contact/cannot_sign_in

In my case, I couldn't use this method due to regional restrictions, so I had to use a new account to submit my ticket instead.

When you fill out the ticket, try to explain everything thoroughly and describe your situation in detail so the GitHub support team can review your account more easily. It might take a while for them to respond since they have a high volume of tickets, so the best we can do is be patient.

Lastly, if someone from the GitHub Support team happens to come across this thread, my ticket number is #4696615. I know you're dealing with a high volume of requests, but I would really appreciate it if you could take a look when you get a chance. Thank you for your time and assistance!

[code-with-von]

Hello there, @Hichcas

We used the same method - alternative account to open the ticket.
The difference is that I can't see the ticket i opened, it shows the image above - and what bothers me is that my account was suspended right after i had pushed a Readme.md file to become the profile of a organization I work for as admin - now I can't login, I don't have access to the repositories of the organization and I heard the organization also had their account suspended...

[Hichcas]

I completely understand what you're going through ; it's definitely a challenging situation to deal with.

If you're unable to see your ticket, it might not have been registered properly. When I submitted mine, I was able to view the confirmation and ticket details. I'd suggest trying to submit it again to make sure it goes through, and then giving the support team some time to respond.
In the meantime, continuing your work with a temporary account might be a practical workaround so you don't fall behind while waiting. I know the GitHub Support team manages a huge volume of requests every day, so hopefully they'll be able to take a look at our tickets whenever they get a chance.
Wishing you the best of luck

[code-with-von]

Well there the catch - I can't continue my work from a temporary account, as the work was being done to that organization which was also suspended after the push of the readme.md file...

And i think the reason why i can't see the ticket, it's because, as admin, i opened the ticket on the behalf of the organization, as i was able to see the ticket like for 10min after opened, but when i was not able to see the organization anymore, the ticket went into that void status from the image...

I also wish you luck in this, because I have seen commends out in the discussion of people waiting for already 2months and they don't get any answer from the support.

Kind regards, @Hichcas

[codexanjan]

The account was suspended for an alleged Terms of Service violation, but GitHub did not explain the specific violation. The user submitted support ticket #4696615 through another account and is waiting for a response. They are asking whether adding information to the ticket, waiting longer, or posting in the GitHub Community can help get the case reviewed faster.