Billing doesn't work

[jimmycarney1]

🏷️ Discussion Type

Bug

Body

My org updated it's codespaces budget, yet we are getting blocked on limits.

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams. 
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences. 
• GitHub staff may reach out for further clarification or insight. 
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐

[azunox]

Hi @jimmycarney1,

That looks really frustrating. Based on your screenshots, it is clear that the MedBill-AI organization has plenty of budget remaining ($750 spent out of a $2,700 budget), yet the system is incorrectly blocking you.

Since this looks like a backend syncing issue on GitHub's end, here are a few things to consider and check:

Propagation Delay: If your organization just recently updated the budget to $2,700, it can sometimes take a little while (up to a few hours) for GitHub's billing backend to fully sync with the Codespaces authorization servers.

Check the Payment Method: Double-check the organization's underlying payment method (credit card, PayPal, etc.). Sometimes, if a payment method has a status issue (like being expired or requiring re-authorization), GitHub will throw a generic "budget exceeded" or limits error even if the numerical budget hasn't been reached.

User-Level Limits: Verify if there are any specific user-level spending limits set that might be restricting you individually, regardless of the organization's total budget.

Contact GitHub Support: Because this is a billing account issue and community members cannot access backend systems, you will likely need GitHub staff to reset the state. I highly recommend reaching out directly to GitHub Billing Support and attaching these exact screenshots, as they clearly prove the discrepancy.

Hope this gets resolved for your team soon!