Hello GitHub Support, I subscribed to GitHub Copilot Pro+ on August 28, 2026. My bank account was charged PKR 2,687.17 at 12:00 PM by GITHUB, INC. However, my GitHub account still shows Copilot Free. At the same time, I received an email from GitHub saying “We had a problem billing your account.” Please check this transaction and either activate my Copilot Pro+ subscription or refund the charged amount. GitHub username: mohanmrk433 Transaction ID from bank: FT26240S4V1K Charged amount: PKR 2,687.17 Date/time: 28-Aug-2026, 12:00 PM

[mohanmrk433]

Hello GitHub Support,
I subscribed to GitHub Copilot Pro+ on August 28, 2026. My bank account was charged PKR 2,687.17 at 12:00 PM by GITHUB, INC.
However, my GitHub account still shows Copilot Free. At the same time, I received an email from GitHub saying “We had a problem billing your account.”
Please check this transaction and either activate my Copilot Pro+ subscription or refund the charged amount.
GitHub username: mohanmrk433
Transaction ID from bank: FT26240S4V1K
Charged amount: PKR 2,687.17
Date/time: 28-Aug-2026, 12:00 PM

[github-actions[bot]]

Thank you for your interest in contributing to our community! We currently only accept discussions created through the GitHub UI using our provided discussion templates. Please re-submit your discussion by navigating to the appropriate category and using the template provided.

This discussion has been closed because it was not submitted through the expected format. If you believe this was a mistake, please reach out to the maintainers.