Payment Issue – Credit Card Declined Despite Successful Verification

[medhhjyjk]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Other

Body

Hello GitHub Support,

I’m experiencing an issue while trying to complete my payment for GitHub Copilot Pro.

I enter my credit card information correctly and complete the required verification. However, after the verification, I receive the following error:

“The credit card was declined by the payment processor, please verify the card's information. If the problem persists, please contact the card's issuer.”

I have verified that the card information is correct, and the card is valid. I would appreciate your help in resolving this payment issue, as I need to continue using Copilot for an ongoing project.

Thank you for your assistance.

[github-actions[bot]]

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[gaetanlegac]

I'm having the same issue. Tried 2 different browsers (Arc and Chrome) with extensions disabled.
Using the same card (Company VISA card) for all my subscriptions, and Github is the only one who reject it.
Possible causes:

• I'm traveling in Indonesia and the billing address is in France
• I'm using a virtual card