Student Account Billing Locked ($125) due to Copilot Transition Overage - Ticket Open 3+ Weeks

[SammyCee]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Redeem Benefits/Offers

Hi everyone,

Hi everyone, I am posting here because I am a verified student on the GitHub Education plan and my account has been completely billing locked for over three weeks due to an accidental $125 overage invoice.

What Happened: The overage occurred a few months ago from additional premium requests during GitHub's transition to the new Copilot pricing plans and AI credits model. As a student, I didn't realize these premium requests were generating a live balance, and I expected my student quota to simply pause when reached.

The Issue: I am entirely locked out of my student education benefits right now. I reached out to support over three weeks ago requesting a one-time waiver for this accidental transition balance, but I have not received a response. A previous ticket gave a generic response telling me to update my payment method, but as a student, I cannot afford to pay this balance. Could a GitHub Community Manager or Education Administrator please help pull my ticket and escalate this to the billing team for a manual review? I just want to clear this accidental balance so I can continue using GitHub for my studies.

Support Ticket ID: #4658789
Account Status: Verified Student / Education Plan
Thank you so much for your time and help!

[github-actions[bot]]

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