GitHub Support has been ignoring my ticket #4398501 for a year

[moschidale]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Profile

Body

GitHub Support has still not resolved my account deletion request after almost a year.

The original problem started when I got this error while trying to update my billing information:

Sorry, you can't update your billing information at this time.

We are sorry, but after reviewing we have determined that the billing information supplied is ineligible for transactions with GitHub due to government restrictions.

Because of this, I decided I simply wanted to delete my GitHub account.

I contacted GitHub Support about this in October 2025. For months, I received no response at all.

On July 4, 2026, after waiting roughly nine months without receiving a single reply, I created a Community discussion about the situation.

After that post, my support ticket finally received a response from an account simply named GitHub Support:

Hi there,

Thanks for getting in touch! We're sorry for the time it has taken to get back to you. We really do appreciate your patience.

Are you still in need of assistance with this?

The GitHub Team

I replied:

Hello! Thank you for the response. I thought I was being ignored on purpose.

Yes, I still need help with this problem.

And that was the last response I received.

Today is September 5, 2026, and more than two months have passed since then with no further response.

So at this point, I have been trying to get help with deleting my account for almost a year.

What makes this especially strange is that after waiting around nine months, Support finally contacted me only to ask whether I still needed help. I confirmed that I did, and then the ticket seemingly went inactive again for another two months.

I understand that support queues can be busy, but this amount of time for a simple account deletion request seems unreasonable.

Is there any way to escalate this or get someone from GitHub to actually process the deletion request?

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams. 
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences. 
• GitHub staff may reach out for further clarification or insight. 
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐