Billing Support Ticket #4629488 - No response for over 6 weeks (Copilot Refund)

[polsi05]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Copilot in GitHub

Body

Hi everyone, I am opening this discussion because my billing ticket #4629488 has been completely ignored for more than 6 weeks with zero updates. I am requesting a refund for GitHub Copilot because my access was technically suspended by the system in August last year, but GitHub kept charging my card monthly without providing the service. I have already provided all the details and evidence in the original ticket. Could a community manager please flag this to the billing team for an urgent review? Thank you.

[BlackCat-Sec]

Community managers cannot process or escalate billing tickets due to security and privacy policies.

To resolve this issue:

Reply to ticket #4629488: Update your original thread directly to keep it active. Opening new tickets or posting publicly will not bypass the queue.
Confirm evidence: Ensure all bank statements showing charges during your suspension are attached to the ticket so the billing team can process the refund once reviewed.