Teacher verification repeatedly rejected despite official school documentation

[potopalskyalex]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Hello GitHub Education Team,

I am a currently employed teacher at a school in Ukraine, and I am trying to verify my teacher status for GitHub Education.

My teacher verification has been rejected many times despite providing official documentation and carefully checking my application.

I have repeatedly verified that all the information matches, including:

my first and last name in the school document matching the name on my GitHub account and billing information;
my current employment information;
an official document from my school confirming my employment as a teacher;
the document being signed and stamped by the school;
my school being listed in the official Ukrainian list of educational institutions;
completing the location verification while physically present at my school.

Despite this, my application continues to be rejected.

Could someone please clarify what specifically may be preventing my teacher status from being verified, or whether there could be an issue with the automated verification process?

I would be happy to provide any additional documentation or information if necessary.

Thank you.

[samus-aran]

Hi @potopalskyalex 👋

We do prefer academic domains so if your school does not have one we will need to require additional information stating so. As a faculty member I would encourage you to reach out to us so we can adjust your school's parameters.

• My selected school states I must have a specific school-issued email address but it’s incorrect, what should I do?

Remember to return to your discussion and reply if you need more assistance or mark it as solved 🎉 This will assist others in the community to finding answers more quickly 👍

[potopalskyalex]

Thank you for the clarification!

Our school does not use a school-owned academic email domain. In fact, even the school's official email address is hosted on Gmail rather than on a school-specific domain.

This is not unusual for Ukrainian schools, where school-domain email addresses are generally not an established standard.

I have checked the school information multiple times, and the school is included in the official list of schools. I am a faculty member there and can provide additional documentation to verify my affiliation if needed.

Could you please adjust the school's verification parameters or let me know what alternative documentation you can accept in this case?

My full name also matches the name on my GitHub account and in my billing information.