Repeated rejection for Student Pack application with official documents

[Zenty8]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Hello, my application for the Student Developer Pack keeps getting rejected by the automated system. I am providing my official enrollment certificate, an English translation of the certificate, and my physical student ID taken together in a live photo.

Could a Community Manager please help check why the automated verification is failing for my school?

[dodo-md]

i am running into the exact same issue right now. the automated verification system and its ocr are an absolute

on top of that, my initial application took 5 full days under review, only to get rejected despite providing an official document containing a valid, verifiable qr code.

now the camera system is completely broken: when you take a photo from far enough to fit the entire document, it says "unable to read." when you move closer so the text is clear, it fails because it can't detect other mandatory elements or flags it as third-party. the webview camera doesn't even support digital zoom or proper

manual review needs to be made easily accessible for valid, official documents instead of forcing students to fight a broken automated scanner. hoping a community manager steps in here soon.

[Zenty8]

I managed to get the request approved. I had to swap the first and last names on the billing address because on the certificate the last name comes first. After that, I tried again and took a photo of the translated certificate together with the ID when requested. Then, when it asked 'Why are you not on campus?', I typed my reason and took photos of the original certificate. It took me 7 tries to get the approval.

[dodo-md]

thanks for the tip, appreciate it! honestly though, this automated system feels borderline impossible to pass at this point. the ocr/ai is so ridiculously finicky that taking 7 attempts just to get lucky with an official document proves how broken it is. i'm probably just going to give up on this pack instead of fighting an rng bot all day

[joroto88]

Me too! I'm online and can't even get approved! I even tried with my teacher credential and that didn't work either.

[kit1211]

Hi @Zenty8

Repeated Student Pack rejection with enrollment certificate, translation, and live photo of student ID usually fails on photo quality or name date fields, not document authenticity.

Improve submission:

1. Replace live photo with single PDF: page 1 enrollment certificate, page 2 English translation if needed, page 3 ID scan at 300 dpi.

2. Profile name must match certificate exactly.

3. Certificate must show current semester or academic year dates visible to OCR.

4. Verify university email on GitHub before applying.

5. One attempt per day avoids rate limiting frustration.

Escalation:

Support, GitHub Education category.
Attach the PDF bundle.
Ask: which specific requirement failed on last rejection?

Community managers cannot run manual verify. Support with documents can.