Suspended account — unable to access existing Support ticket or contact Support

[yakubovnicholas-svg]

Discussion Type

Product Feedback

Discussion Content

My primary GitHub account @nekzabirov is suspended.
I already submitted a support/reinstatement request approximately one month ago from a secondary account, but I have received no response.
The core problem is that I cannot access the Support Portal from the suspended account, so I cannot view the ticket, retrieve its ticket number, or check its status.
I also attempted to contact support@github.com, but GitHub's mail system rejected the message with:
“Message blocked — the recipient domain has a policy that prohibited the mail that you sent.”
This leaves me in a loop:

• the suspended account tells me to contact GitHub Support;
• GitHub Support requires account access for parts of the support flow;
• the suspended account cannot access those pages;
• direct support email is rejected;
• my existing request has been unanswered for approximately one month.
  I am not asking the Community to review or lift the suspension. I am asking GitHub staff for an official working method to access or identify my existing Support ticket when the affected account itself is suspended.
  Suspended username: nekzabirov
  I can verify ownership through the original email address if required.

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[v-ember]

Hi @yakubovnicholas-svg,

This community is managed by GitHub employees, but it is not a support forum. You have done everything necessary on your end by opening a ticket on our Support page using your secondary account.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!