Copilot Pro+ Purchased Through Google Play Still Shows as Copilot Free

[techworldwithsudhin]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Android

Body

Hi everyone,

I purchased GitHub Copilot Pro+ through Google Play. The subscription is active and the payment was completed successfully, but my GitHub account still shows Copilot Free on both GitHub Mobile and the GitHub website.

I followed these restoration steps:

Opened the Copilot section in GitHub Mobile.
Selected Get Started For Free.
Selected Upgrade to Pro.
Selected Restore purchase.

However, the following error appears:

Restoring purchase failed. An error occurred while restoring your purchase for Copilot Pro. Please try again.

I have also verified that:

The correct GitHub account is signed in to GitHub Mobile.
The Google Play account used for the purchase is active on the device.
Copilot Pro+ appears as an active subscription in Google Play.
GitHub Mobile and the GitHub website both continue to show Copilot Free.
Attempting to purchase Pro+ again indicates that a subscription already exists.
Selecting Manage subscription opens the active subscription in Google Play.
No second purchase has been made.

I have already contacted GitHub Support, but the issue has not yet been resolved.

Has anyone experienced this problem with a GitHub Copilot subscription purchased through Google Play? Is there another way to restore the subscription or associate it with the correct GitHub account?

Thanks.

[codepiyusss]

This issue usually occurs due to a mismatch during the Google Play Billing API entitlement sync or a failed receipt token validation on GitHub’s billing backend.

1. Verify Google Play Account Priority (Multiple Google Accounts)
Android's Google Play Billing API often defaults to the primary Google account registered on your Android device rather than the active profile in the Play Store app.

• If you have multiple Google accounts on your phone, log out of or temporarily remove the non-purchasing Google accounts from your Android device settings.
• Reopen GitHub Mobile, navigate to Settings > Copilot, and try Restore purchase again.

2. Clear App Data & Cache
A cached state in either app can block the purchase token from transmitting:

• Go to Android Settings > Apps > GitHub.
• Tap Storage & cache > Clear Cache and Clear Data (or Force Stop the app).
• Do the same for Google Play Store.
  -Relaunch GitHub Mobile, sign in, and retry Restore purchase.

3. Provide the GPA Transaction ID to GitHub Support
Since the error explicitly states "Restoring purchase failed. An error occurred while restoring your purchase for Copilot Pro", GitHub’s servers are unable to validate the Google Play receipt token automatically.

[techworldwithsudhin]

Hi Piyush,

Thank you for the detailed suggestions.

I have only one Google account configured on my phone, and it is the same account used to purchase the Copilot Pro+ subscription..

I have also tried the following troubleshooting steps:

• Cleared the GitHub Mobile app cache and data.
• Force-stopped the application.
• Uninstalled and reinstalled GitHub Mobile.
• Signed in again with the correct GitHub account.
• Confirmed that Copilot Pro+ is still listed as active under my Google Play subscriptions.
• Selected Restore purchase again after reinstalling the application.

Unfortunately, the same restoration error continues to appear. GitHub Mobile and the GitHub website still show Copilot Free. If I attempt to purchase Pro+ again, Google Play indicates that I already have an active subscription.

I have already raised a private support request with GitHub and provided the GPA transaction ID, payment confirmation, active-subscription screenshot, restoration-error screenshot, and relevant account details. However, I have not yet received a response

Because the purchase is active in Google Play but is not being reflected in GitHub, it appears that the issue requires investigation by GitHub’s billing or mobile-subscription team. I am currently waiting for GitHub Support to verify the purchase and associate the entitlement with my GitHub account

If you know of any other troubleshooting steps I can safely try while waiting for Support, please let me know. Thank you again for your help