Escalation Request: Pending Support Ticket #4701381 - Account Under Review (>15 Business Days)

[itrihad]

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Hi GitHub Community Team,

Note: I am posting from this alternate account solely to request assistance, as my primary account (@rihadjahanopu) is currently suspended and restricted from posting.

I am reaching out regarding a pending support request for my main account (@rihadjahanopu) and associated organization (@fancybash).

• Ticket ID: #4701381
• Initial Response Date: August 26, 2026
• Support Agent: Noah Spencer
• Status: Referred for manual review (Trust & Safety)

It has now been over 15 business days since the ticket was referred for manual review, and I have not received any further updates. I completely understand that the Trust & Safety team handles a very high volume of tickets, but I would truly appreciate it if a staff member could kindly bump or flag this ticket internally for the review team.

I strictly adhere to standard development practices (such as keeping API keys in .env files) and believe this flag was a false positive by the automated system.

Thank you for your time and assistance.

[coda7777]

I'm here searching the same damn thing, i have tickets pending since 12 days and no response !!
my billing information is locked and i cannot change it and i cannot upgrade my copilot

it's payment issue and still no response