Urgent: Ticket ID 4701050 - Compromised account recovery pending since Aug 26

[atharixberynx]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Other

Body

Hello,

My account (Amurgas31) was compromised on August 26, and the unauthorized actor changed the password and 2FA settings. I submitted a support ticket on the same day (Ticket ID: 4701050).

All associated email accounts were immediately secured, and I replied to the support thread with additional details, but I have not received a human response in nearly four weeks.

I am facing critical academic and project deadlines. Could a moderator please help escalate this ticket to the security team? I am ready to provide any required ownership verification (SSH keys, local commit logs, etc.).

Thank you.

[chris-crts]

Sorry you're dealing with this. Since this involves a compromised account and an existing support ticket, I don't think another community member can safely resolve the underlying issue here.

I'd avoid posting any sensitive ownership information, recovery codes, passwords, or private SSH material in this discussion. Since you already have Ticket #4701050 open, the safest path is to keep all account-verification details inside the official GitHub Support ticket and continue following up there.

Hopefully a GitHub Support/security staff member can pick up the ticket and verify ownership through the appropriate process.

[atharixberynx]

Hi Chris,

Thanks for the heads-up! Don't worry, I won't share any sensitive information or private keys publicly here.

I posted this mainly because it's been nearly four weeks since I opened Ticket #4701050 and I'm facing urgent academic deadlines. My main goal is just to gain visibility so a GitHub support staff member can pick up the ticket and process the recovery through official channels.

Appreciate your support!

[chris-crts]

You're welcome! That makes sense, especially with the academic deadlines you're dealing with.

Hopefully the visibility here helps bring Ticket #4701050 to the attention of the appropriate GitHub Support team. Since the recovery itself needs to go through the official support process, I hope they're able to review and respond to your ticket soon.

Best of luck with getting the account recovered. 💕🙏

[chris-crts]

If you feel my response sufficiently answered the discussion, feel free to mark it as the answer whenever you think it's appropriate. And if you need anything else from my side, just let me know. 👍

[deepjyoti-dev]

Ugh, four weeks with zero response on a compromised account is brutal. Have you tried pinging GitHub Support directly via Twitter/X (@githubsupport)? Sometimes public tags there get a faster pair of eyes on stuck tickets than community forums. Hope you get back in soon!

[atharixberynx]

Thanks for the suggestion, It has actually been almost two months now since my ticket was opened on Aug 26, so I will definitely try reaching out to @githubsupport on X/Twitter to see if they can help escalate Ticket #4701050. Appreciate the support!