GitHub is hiding automated bot accounts which abide by terms of service and ignoring support tickets

[dylanneve1]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Other

Body

Hi,

I run a secondary account, @claudiusthebot, github has recently hidden the account, all repos, and all activity from public view for seemingly no reason. I have reached out to support and have only received an automated message explaining certain activity was flagged on the account. I have read terms of service and am certain I have not broken any of them. I have another friend who this has happened to at the same time so it seems to be intentional behavior.

If there are any GitHub support staff that still exist I would very much appreciate a response and someone to deal with my issues as I seem to be completely unable to get through to a human :(

[github-actions[bot]]

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[djburneo]

Try replying to that automated email with specific details about what activity was flagged and why you think it doesn't violate ToS. Be polite but firm, and mention that multiple accounts were affected at the same time as that might help surface it as a potential bug rather than just a policy issue.