Actions blocked for 24h+ after budget hit, payment holds approved then reversed (Ticket #4800229)

[nickwei5050]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Actions Runner

Discussion Details

Hi GitHub team,

Since 2026-09-27 22:33 UTC, every GitHub-hosted Actions job on my account (nickwei5050) fails in about 3 seconds with "recent account payments have failed or your spending limit needs to be increased". This began exactly when my repository Actions budget reached 100% ($1,000).

What I have tried:

• Raised the budget to $1,500, then $2,000, and also created an account-level Actions budget of $2,000.
• Temporarily turned off "stop usage when budget limit is reached", then turned it back on.
• Tried two different bank cards and PayPal. Each time, the $500 verification hold was approved by my bank and then reversed by GitHub, so the payment method is still not accepted.

None of these steps restored hosted runners. It looks like a stale billing flag that only Support can clear. I opened ticket #4800229 on 2026-09-28 at 06:49 UTC and added bank SMS evidence at 08:41 UTC, but I have not had a human reply yet. Our whole team's CI depends on this.

Could someone please help escalate the ticket, clear the flag, or charge the outstanding September usage? I'm happy to verify my payment in any way you need.

Thank you!

[Ashlxxy]

This appears to be an account-level billing restriction, which only GitHub Support can clear. Reply to ticket #4800229 with one failed workflow URL, the timestamp, and a request to clear the Actions billing lock or charge the outstanding usage. Raising the budget will not help until Support removes the restriction. Please avoid posting payment or SMS details publicly.

[v-ember]

Hi @nickwei5050,

This community is managed by GitHub employees, but it is not a support forum. You have done everything necessary on your end by opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!