Image getting blurry after capturing

[avinashyadav3382]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Evidence and Image Capture

Hi everyone,

While capturing student ID card, I can see my image quality is good but when clicked on capture, it is getting blurry and even I’m not able to read it, there is no option for uploading images and I have digital copy of student ID card

[CameronWDavis]

`Hi,

If the ID looks clear in the camera preview but comes out blurry after capture, I'd check a few things:

• Use bright light and avoid glare on the card. In low light the camera slows down and blurs.
• Hold the card still and let the autofocus settle before you click capture.
• Try a different browser or device.

For the digital copy, I'm not sure uploading is supported, so I'd ask GitHub Support which documents they accept. According to GitHub's page, a school-issued email address may also work:

As a student: If you're currently enrolled at an accredited educational institution, you can apply to become part of GitHub Education. You'll need to provide a school-issued email address or other documents proving your enrollment. To apply, go to your GitHub account settings, navigate to the Billing tab, and look for the Education benefits section. From there, select Student and follow the instructions to submit your information.

Hope this helps!`

[aimanfazal]

Answer

If the image looks clear in the camera preview but becomes blurry after clicking Capture, this is likely related to the capture process rather than the original image.

Try these steps:

• Use good lighting and avoid glare on the ID card.
• Keep the card completely still and let the camera autofocus before capturing.
• Try another browser or device.
• If possible, use a device with a better rear camera.
• Make sure the camera lens is clean.

Since you have a digital copy of your student ID, you can also contact GitHub Education Support and ask whether they can accept the digital document or provide an alternative verification method.

If this answer was helpful, please mark it as answered.

[ngoclinh090608-wq]

Hi everyone! I'm a student from Vietnam. I'm interested in programming and open source. I'm excited to join this community, learn new skills, and connect with other students!

[harshguleria-dev]

The issue is usually caused by the verification camera compressing or processing the image after you capture it. If there is no upload option, you can try these:

• Clean your phone camera lens.
• Use good lighting and avoid glare on the ID card.
• Hold the phone steady and keep the entire card in the frame.
• Don't zoom in digitally.
• If possible, try another phone with a better camera.
• Since you have a digital copy, check whether GitHub's verification flow gives you an upload/document option at another step.

If the captured image is still blurry and there is no way to upload your digital ID, contact GitHub Education Support and explain the issue. Mention that the physical ID is clear before capture but becomes unreadable after taking the photo.

[updalla-apshir]

If the preview is clear but the captured image is blurry, it’s probably an issue with the capture process. Try another browser or device, and if it still happens, contact GitHub Education Support.