Student verification document becomes unreadable after camera capture

[BOSS791]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

I am a currently enrolled university student applying for the GitHub Student Developer Pack.

My application was rejected because the academic document submitted through the camera verification was considered unreadable.

I have an official, dated class schedule from my university's student portal that clearly shows my full name, program, university information, and the current date. However, when I capture the document through GitHub's verification camera, the image is heavily compressed and the text becomes difficult to read.

The original document is clear and readable before uploading/capturing it.

I have already verified my academic email, enabled 2FA, and updated my GitHub profile name and billing information to match my academic document.

What can I do to successfully verify my student status when the camera capture makes the official document unreadable?

Thank you.

[github-actions[bot]]

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[Aleksey-Kon]

If possible, scan the document using any scanner and resend it; if that doesn't work, contact
https://docs.github.com/ru/support/contacting-github-support/creating-a-support-ticket

[morrison2022]

Any idea what to do if I need to submit multiple documents? I have a 3 page digital schedule that is the only thing that satisfies requirements but the only option I'm given to submit is by camera which is impossible.