Repeated Education verification rejections despite valid documents—all standard troubleshooting exhausted

[alyjiah]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Re-verification/Repeat Application

Hi everyone,

I'm a currently enrolled college student whose GitHub Education applications have been rejected repeatedly over the past two weeks.

I've submitted three different official documents:

1. Enrollment verification letter
2. Current class schedule
3. Student ID

All three show my full name and school's name. The enrollment letter and schedule also explicitly show dates covering the current semester. My GitHub billing name and profile display name match my documents exactly.

The same evidence has received different rejection reasons across attempts, including claims that information clearly present is missing or does not match.

Troubleshooting I've already completed

Before suggesting the standard troubleshooting steps, please note that I have already tried:

• All three documents, each submitted multiple times.
• Different devices and browsers.
• Taking pictures with both my phone camera and computer webcam.
• Different lighting conditions and camera positioning to make the text clearly legible.
• Checking that my billing and profile names exactly match my school documents.
• Waiting approximately two weeks after being instructed to wait before applying again.

After that wait, I reapplied and encountered the same problem.

Support routes I've already tried

I've also tried contacting Support:

• New requests sent by email are rejected and directed to the support website.
• The Education options on the support website redirect me here.
• Selecting the technical-bug option also redirects me to the community.

What I need help with

I need help beyond another recommendation to improve lighting, use a different device, match my name, or provide current enrollment dates. Those steps have already been exhausted.

Can a GitHub staff member investigate the inconsistent verification results or provide a working escalation route that actually accepts a support request?

If you've personally resolved this situation, please explain the specific route you used to reach support, rather than linking back to the general support homepage or verification checklist.

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