GitHub Education: Verified school email domain not recognized — SMA Negeri 3 Yogyakarta

[DevinaAzaria]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Hi everyone,

I'm a high school student at SMA Negeri 3 Yogyakarta, Indonesia, and I'm having trouble applying for GitHub Education and the GitHub Student Developer Pack.

The issue:

My school provides official student email accounts using the domain:

sma3jogja.sch.id

I have already added my school-issued email address to my GitHub account and successfully verified it. GitHub Settings → Emails confirms that the address is Verified.

However, when I select SMA Negeri 3 Yogyakarta in the GitHub Education application, the system requires an email address using a different domain:

sman3-yog.sch.id

Because of this mismatch, I cannot proceed with my student verification application.

What I've already tried:

1. Added my official school-issued email address to my GitHub account.
2. Successfully completed GitHub email verification.
3. Selected SMA Negeri 3 Yogyakarta from the school's dropdown list.
4. Retried the GitHub Education application using my verified school email.
5. Followed GitHub Support troubleshooting guidance, which suggested requesting a review of the school's accepted email domains.

My questions:

• How can I request a review of the accepted email domains associated with SMA Negeri 3 Yogyakarta?
• Can the domain sma3jogja.sch.id be reviewed and recognized as a valid school-issued email domain?
• Is there a way to submit an official school enrollment verification letter or institutional confirmation to support this request?

I would appreciate guidance from GitHub Education staff or anyone who has experienced a similar school email domain mismatch.

Thank you for your help!

[malkamanuranga]

Hey! Just a heads-up: this is a public GitHub Community forum, so nobody here can view your private invoices, access your payment history, or issue refunds for privacy and security reasons.

To get your refund and billing breakdown handled, you need to open a direct ticket with GitHub Billing Support. Here is the exact step-by-step process to get in touch with them:

How to Contact GitHub Billing Support
Go directly to support.github.com.

Sign in with your GitHub account.

Click on Contact us and select Billing & Payments (or Account & Billing).

Paste the details of your situation, including your invoice numbers (INV157257036 and INV159994793).

Politely request an exceptional refund due to unexpected usage charges and financial hardship, and ask them to confirm that your account has zero pending balances.

Why these extra charges usually happen
While only GitHub Billing can confirm your exact line items, extra charges after cancellation usually happen because of:

Pay-as-you-go / Metered Usage: If your Copilot was attached to an organization or had usage-based features enabled, usage is calculated continuously and billed at the end of the cycle (which can hit after you click cancel).

Delayed Billing Cycles: GitHub often processes metered add-on usage on a slight delay, meaning the final usage invoice generates during the next billing window.

GitHub's official support team is usually very understanding with unexpected billing surprises, especially if you reach out promptly. Open a ticket at support.github.com right away so their billing team can assist you directly!

[civi0411]

Hi! This is a school-domain mismatch. Contact GitHub Education Support and ask them to review/add sma3jogja.sch.id for SMA Negeri 3 Yogyakarta.

Include:

• Your GitHub username
• Your verified school email @sma3jogja.sch.id
• Screenshot of email verification
• Official school letter/confirmation that the domain is school-issued
• Link to your school website

Yes, the domain can be reviewed, and an official enrollment/confirmation letter can help. If they still refuse, ask your school for an email on sman3-yog.sch.id or ask GitHub to allow both domains. Good luck!

[DevinaAzaria]

Thank you for your guidance!

I have now confirmed that sma3jogja.sch.id is the official student email domain used by SMA Negeri 3 Yogyakarta.

The school's official website provides supporting information:

• Official website: https://sma3jogja.sch.id/
• School facilities page: https://sma3jogja.sch.id/fasilitas/
• Indonesian Ministry of Education school record: https://referensi.data.kemendikdasmen.go.id/pendidikan/npsn/20403178

My school-issued email is already verified on GitHub, but the Education application still requires sman3-yog.sch.id.

I have also tried the GitHub Education Support form. However, after selecting the relevant issue category and clicking Continue, I am redirected to automated Copilot guidance instead of being able to submit a ticket.

Is there another official way to request a manual review of the school's accepted email domains?

I can provide an official school enrollment letter and domain confirmation through a private support channel if needed.

Thank you!