Faculty application repeatedly rejected with no reason — unable to access support

[sajitrao]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Benefit Activation/Waiting

Hi everyone,

I am a faculty member at Koç University, applying for GitHub Education teacher benefits under the username @sajitrao.

My application has been rejected repeatedly. Following the instructions in previous rejection emails, I have:

• Matched my GitHub profile and billing names to my faculty ID.
• Provided my original faculty ID alongside an English translation explicitly identifying “Koç Üniversitesi” as “Koç University.”
• Enabled location access in my browser and operating system and disabled my VPN.
• Resubmitted using my device camera, as explicitly requested.

My latest rejection, dated October 9, 2026, lists no specific issue under “Issues to address.” It instead links to student application guidance and the Student Developer Pack FAQ, although I am applying as a faculty member.

The support portal says “technical support not included,” so I cannot submit this through General Support.

Please help me establish whether my application is correctly recorded as a faculty application and identify the specific requirement that remains unmet. If individual application reviews are unavailable, please advise how to resolve a rejection that provides no reason or corrective action.

I own the Comp100-Koc organization and need the education Team benefit to use Classroom 50 for approximately 160 students and teaching staff, following GitHub Classroom’s retirement.

I can provide the rejection emails and academic affiliation documents through an appropriate private channel. I have not attached my faculty ID to this public discussion.

Thank you,
Satyajit Rao
GitHub: @sajitrao

[Maan-Sharma]

Hi,

Sorry you're running into this issue. Since you've already submitted supporting documents and contacted GitHub Education, I'd suggest asking GitHub Support to clarify the exact eligibility requirement or document that is failing verification.

A few things worth checking:

• Make sure your GitHub profile name matches the name on your faculty documentation, or explain any differences.
• Confirm that your document clearly shows your institution's name and your current faculty role.
• Check that the document is current and meets the requirements listed in the GitHub Education application guidance.
• Reply to your existing support request with the application reference and ask whether the rejection is due to institution verification, document quality, or faculty eligibility.

Avoid posting personal documents or application details publicly. Share them only through the official support channel.

I hope you can get a clear explanation and resolve this.

[sajitrao]

Thank you. Unfortunately, the support route you suggest is the issue I need help resolving.

GitHub Support shows “technical support not included” for my account, so I cannot open a General Support ticket. I therefore have no existing support request to reply to—only application rejection emails.

My profile and billing names already match my faculty ID. I also supplied an English translation identifying Koç University and resubmitted using the device camera, as instructed. The latest rejection lists no specific unmet requirement.

Could a GitHub Education staff member please identify an accessible support or escalation route for this situation? If additional dated proof of current employment is required, please confirm that explicitly so I can provide the appropriate document.

I am happy to provide supporting documents privately, but I need a channel through which I can actually reach the relevant team.

-Sajit

[Maan-Sharma]

I think the best next step is to ask GitHub Education for a manual review of your faculty application. Since you've already provided your academic email, faculty profile, and supporting documents, ask them to clarify the exact reason for rejection and what specific evidence is missing.

You could also ask whether your institution and teaching role meet the current eligibility requirements. Hopefully, they can provide a clear explanation and help you resolve it. Good luck!